Staff Product Manager - SiriusXM Connect - Sirius XM

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM Connect

SiriusXM Connect (SiriusXM CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives.

How you’ll make an impact:

As a Staff Product Manager, SiriusXM Connect you will manage the contact center agent and customer tools. Key areas of responsibility include: gathering and defining product requirements (user stories), working in partnership with internal & external stakeholders, UX/UI designers, technology teams, and guiding projects through the entire software product development lifecycle as a product owner role for agile development teams. This person would be instrumental in leading the team through a technology transformation and platform upgrade. The role requires someone who has extensive experience, is used to operating at a fast pace, is comfortable with change and team/customer feedback, is capable of overseeing several large projects with direction from senior product managers, is detail oriented and a superb communicator, drives for results and has a high standard for quality.

What you’ll do:

• Serve as owner and voice of the user for the contact center agent and customer tools, including ideation and testing, user feedback, requirements, design, prioritization, implementation, process management, and ongoing product improvement.

• Contribute to the definition of contact center technology product strategy and take product initiatives through opportunity assessment and consumer validation

• Leads transformation activities.

• Champion product initiatives and business cases to executive management team for prioritization and development; act as a key product expert, evangelist, and advocate for initiatives, programs, and projects.

• Collaborate with cross-functional stakeholders to gather, synthesize, and document requirements and define product roadmaps.

• Solve issues related to the product and prioritize based on business needs and impacts.

• Create and manage product roadmap and backlog.

• Collaborate with other stakeholders to help define, align, scope, prioritize, implement, launch, learn, and enhance product features to improve user and customer experiences.

• Make trade-off decisions between functionality, resources, and schedules, and communicate to stakeholders and technology teams effectively in managing change.

• Work closely with technology teams to determine plans for product implementation and deployments with business partners.

• Establish and/or manage relationships with external partners, vendors and other third party companies for delivery and integration of technology.

• Work closely with Project Managers, technology teams, and other Product Managers to manage all stages of the product development lifecycle process to ensure that the specified product, enhancement, or functionality is released on time with quality.

• Serve as Product Owner for the assigned product development agile team(s) by managing and prioritizing the backlog in support of the overall contact center product roadmap, facilitating grooming and sprint planning, and all other day-to-day tasks that keep our sprints on track.

• Ensures all product and related issues raised by operations, call center, and/or partners are resolved in a timely manner, keeping the department appraised of progress.

• Set operational standards, processes, and procedures for the ongoing operation of products in conjunction with the relevant operation teams.

• Performs other duties as assigned. 

What you’ll need:

• Bachelor’s Degree in Computer Science, Engineering or a related field.

• 7+ years of relevant product management experience in the call center, mobile, internet, software and/or financial services sectors preferred.

• 7+ years of experience with new product planning and delivery, from concept to feasibility to development and launch.

• Contact Center experience preferred.

• Salesforce experience preferred.

• Genesys Contact Center Solutions experience preferred.

• Experience with large scale projects such as re-platforming and major technology upgrades.

• Experience with key product management functions, including writing requirements/user stories, creating mocks/wireframes, market research, competitive analysis, product planning and reporting.

• Excellence in organization, time management, and communication skills.

• Experience analyzing problems and data.

• Experience in defining and developing products to meet customer requirements from inception to launch.

• Experience with Agile management tools-- Atlassian suite (Jira, Confluence) desirable.

• Knowledge of Jira and Agile/Scrum software development methodologies.

• Must have legal right to work in the U.S.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.