Staff Coverage Specialist - Galileo Learning

Galileo Learning brings best-in-class educational programs to tens of thousands of kids each year through 50+ in-person summer day camps across the country. We believe the world needs innovators and that innovation can be taught. Join us!

We have been on the Best Places to Work in the Bay Area list more than 12 times, have been named one of Forbes’ Best Small Companies, were named a Top 100 Real Impact Company, are a Diversity Jobs Top Employer and are authentically committed to diversity, equity and inclusion —which includes upholding a robust financial assistance program.

The Staff Coverage Specialist is a key member of our People Operations team at Galileo Learning. In this role:

YOU WILL

• Extend offers to new substitutes and guide them through onboarding and associated communication, which may include everything from training follow-up and supporting staff with their first on-site days at camp.

• Be the voice of Galileo to candidates and staff. You will exemplify the special Galileo brand of candidate care, while skillfully and warmly delivering top-notch service to all team-members via email and phone.

• Create weekly schedules and dispatch subs daily to camp programs in your region. You will review incoming needs and communicate coverage plans to Camp Directors. 

• Support substitute staffers through their summer experience. When Camp is in session you will be the leader of your sub pool and the caretaker of their camp experience. This means responding to their questions, checking in on them throughout the summer and soliciting their feedback. 

YOU ARE

• You are intrigued or inspired by Galileo’s mission and purpose. Innovation education, project-based learning, and working in a professional, welcoming, deeply camp-inspired environment should sound like things you’re ready to explore or sign up for.

• You’re a deeply accountable, performance-driven team-player. You take great pride in contributing your talents, leading to concrete success toward both team and individual goals.

• You can juggle—and juggle well. You can manage a variety of projects simultaneously. Incoming emails? Phone calls? Multiple stakeholders? Easy breezy. You manage your time well.

• You’re nimble and eager to grow. You’re excited to join a high-functioning team, and continuously seek feedback to learn and grow.

• You care about people and the relationships you build with them. You communicate clearly and effectively, while acting with a deep sense of empathy.

PAY AND PERKS

• This is a Part Time, Seasonal, hourly, non-exempt role. We anticipate the compensation for this position to be $18-$19 per hour. Your exact compensation will be based on a variety of factors including geography and professional experience. 

• Sick pay is accrued in accordance with local laws.

• Generous parental leave and extensive support with leave planning

• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)

• 10% Friends and Family Discount for those you love

• Priority nomination for Innovation for All (financial assistance) scholarships for anyone you know

LOCATION

Remote: Remote. Location possible in following states: Washington, California, Colorado, Illinois, Virginia, District of Columbia, Maryland. Potential to work from Galileo Learning Headquarters, 1021 Third Street, Oakland, CA 94607 for local hires. 

SCHEDULE & TIME COMMITMENT

• May 15th - August 30th

  • May - Jun: 30 hrs/week

  • June 12 - August 30: 20-40 hrs/week

• Must be able to begin work at 7am local time (PST or CST) when camp is in session from June-August

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

• Occasionally lift and carry up to 30 lbs.

• Constantly operate a computer (including typing, reading)

• Frequently remain in a stationary position for extended periods of time

• Constantly communicate in-person, virtually, and from a range of distances

YOU HAVE 

• Bachelor's degree preferred, but not required

• Experience working in summer camps, education or similar organizations is a plus!

• 1-2 years experience in an administrative role preferred, but not required

• 1-2 years experience in a customer service role preferred, but not required

• Demonstrated experience with the Microsoft Suite and Google Suite

• Ability to pick up new processes quickly

• Inclusive mindset, with a deep commitment to supporting diverse learning environments

• Skill at and experience with soliciting and implementing feedback to improve performance

• Must be located in Washington, California, Colorado, or Illinois

At Galileo Camps we value divergent thinkers who bring many different experiences and viewpoints to the table. Successful applicants start from a wide variety of backgrounds, and we strongly encourage members of underrepresented groups and those from diverse backgrounds to apply.

Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and other underrepresented people tend to only apply when they match every criteria. If you think you have what it takes, but don't necessarily meet every check box in this job description, we encourage you to still apply. We'd like to learn more about you and see if you could be a great fit for Galileo.

During your onboarding process, you may need to complete a Tuberculosis (TB) screening, a background check, and mandated reporter training (California only). More details will be provided during your onboarding process. 

EQUAL OPPORTUNITY EMPLOYER

Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We comply with the ADA and provide reasonable accommodation that allow qualified applicants/employees to perform the essential functions of the job. To request an accommodation, contact our People Services team. Please note that our job descriptions are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties

ADDITIONAL INFORMATION

During your onboarding process, you may need to complete a Tuberculosis (TB) screening, a background check, and mandated reporter training (California only). More details will be provided during your onboarding process. 

COVID-19

All on-site employees will be required to demonstrate that they have been fully vaccinated against COVID-19, unless they qualify for an accommodation/exemption for medical, disability, or religious reasons. Vaccination status will be confirmed only after an offer of employment has been accepted and will not affect consideration of any persons’ application. 

EQUAL OPPORTUNITY EMPLOYER

Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We comply with the ADA and provide reasonable accommodation that allow qualified applicants/employees to perform the essential functions of the job. To request an accommodation, contact our People Services team. Please note that our job descriptions are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties