Sr. Underwriting Assistant - A&H - American International Group
Stevens Point, WI
About the Job
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the Role:
The Accident & Health (A&H) division of General Insurance is now hiring for an Underwriting Assistant. This role supports to the A&H teams to assist underwriters, internal and external customers to provide exceptional customer service for a range of services. In this role, you will be required to consistently meet service levels and performance targets for volume, accuracy, and quality. The ideal candidate will be detail-oriented, thrive when working independently.
Key Position Responsibilities Include:
- Responsible for all administrative tasks associated with assisting the underwriter with the full lifecycle of a risk.
- Reserve new business quotes
- Prepping files for renewal including file organization, loss runs and contract comparison
- Issuing new business policies, renewal rewrites, and endorsements including document creation, file maintenance and systems updates
- Issuing decline letters
- Coordinate product licensing activities
- Generating policy documents and certificates of insurance
- Maintain underwriting files and documentation to the required standards
- Establish and maintain strong customer relationships with both internal Underwriters, Sales teams, and external customers
- Undertake ongoing compliance and regulatory training as required.
- Adhere to company policies, procedures, and guidelines.
- Present positive customer experience for clients and to colleagues. Work effectively as part of the team.
- Assist in completion of ad-hoc projects that arise
The Ideal Candidate Should Have:
- 1+ years of customer service
- Prior experience with A&H products and quote, issuance and endorsement processing a plus
- Strong aptitude for basic computer systems (Microsoft Office, Outlook Email, Internet)
- Excellent written and verbal communication skills with both internal and external customers as shown by part experience in a customer driven environment
- Proven quality in the area of attention to detail
- Ability to work in fast-paced and ever-changing environment
- Strong organizational skills and ability to handle multiple priorities
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
Estimated Travel Percentage (%):
Relocation Provided: