Sr Technician, Tech Operations Support - ICMA-RC dba MissionSquare Retirement

Join a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Technology Team.

The Sr Technician, Tech Operations Support professional provides IT support to MissionSquare employees, by:
- Staffing the TechOps help desk line and assisting callers with issues
- Providing deskside support for equipment in the office
- Performing the off-boarding TASKs

Essential Functions for this role include:

• Responds to telephone calls, email and other requests for technical support. Tracks and monitors problems to ensure timely resolution.
• Handles issue/question escalations from more junior team members
• Deploys, maintains, supports and upgrades desktop PC, hardware, software, operating systems and distributed printers.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.
• Ensure service delivery adherence to established service level agreements.
• Maintains accurate hardware inventory.
• Supports the technical skill growth of more junior team members.
• Other duties as assigned.

If you have the following skills, we encourage you to apply:

• At least 3 years of experience in computer technical support including the ‘hands on’ resolution of technical problems in an IT help desk environment.

• Knowledge of PC/LAN Hardware and software implementation
• Excellent interpersonal and communication skills
• Strong customer services orientation
• Solid workstations configuration and troubleshooting for Windows XP, DOS
• Knowledge of Windows XP, Vista and Windows 7 and Macintosh
• Working knowledge of Microsoft-Office, Active Directory, eDirectory, Lotus Notes, Netscape
• Troubleshooting network/application issues in Windows/Novell environment
• Experience with Unix, Oracle

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions
• Varied incentive plans
• Flexible/Hybrid work schedules
• Wellness programs
• Tuition reimbursement
• Professional and career development courses
• Mentoring programs
• Volunteerism program 

 As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.