Sr. Technical Writer, Prime Video - Amazon

Description How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. We are searching for a Sr. Technical Writer who thrives in a dynamic, fast-paced environment, is passionate about processes and innovation, and has a strong content and technical writing background. As a Sr. Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content for technical and non-technical audiences. You will work with our Tech Teams to plan, create, test, maintain, and deliver technical documentation for a technical audience. You will play a role in the development of a successful and effective global PV support team, including the development and management of content strategy. This role demands a high capacity to Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers. Key job responsibilities - Collaborate with PV Support, Product, UX Designers, other Tech Writers and Builders to optimize and maintain external content for usability and accessibility, while maintaining a high bar for quality. - Work collaboratively with internal global stakeholders to conceptualize and develop content that strengthens the PV brand with world-class knowledge base articles - Create, maintain, and edit user guides that are used by a wide audience with varying skill levels. - Triage internal and external customer feedback, use metrics to identify underperforming content and present/implement a plan for improvement - Manage all aspects of the documentation process; planning, testing, maintaining, localization and delivery. About the team Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins. We are open to hiring candidates to work out of one of the following locations: Culver City, CA, USA | Seattle, WA, USA Basic Qualifications - 5+ years of experience as a technical editor or writer of technical documentation working with style guides - Experience and familiarity with content management systems (CMS) and content publishing from start to finish - Familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly - Experience working on technical content for developers, DevOps professionals, and end users - Experience collaborating with diverse stakeholders to define and manage terminology and content while coordinating release schedules - Ability to work well across diverse groups, and influence and get things done - Excellent verbal and written communication skills - Bachelor's degree in a related field, or have equivalent professional experience Preferred Qualifications - Experience with XML and mark-up languages, Brightspot and documenting APIs - Knowledge and familiarity with digital video file formats including but not limited to the following: digital master files, Mezz (Mezzanine) files, Movielabs, HDR, and compressed deliverables - Experience with UX writing - Experience with localization and coordinating on international documentation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $102,700/year in our lowest geographic market up to $191,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.