Sr Technical Writer- Hybrid - Volitiion IIT

The consultants will engage with IT project managers, developers, subject matter experts (SMEs), and end-users to gather accurate information and ensure documentation reflects system functionality accurately. They will create clear comprehensive and user-friendly documentation/media, including: User manuals and operational guides (e.g. user guides, quick reference guides) Training materials (e.g. brochures, presentations) Standard Operating Procedures (SOPs) for maintenance and troubleshooting Instructional Videos The consultants will be expected to leverage industry best practices in technical writing and use documentation and video production tools to produce high-quality, professional documentation/media tailored to the organization's needs.

a. Education: Bachelor's degree in English, Communication, Information Technology or related field

b. General Experience: Six (6) years of senior level experience. 10 years of relevant experience may be substituted in lieu of a bachelor's degree. Minimum of 6 years of experience in a technical writing position

c. Specialized Experience AP style guide experience (Preferred); SOW and RFP development experience (Preferred)

d. Skillset Technical Skills: Proficient in documentation tools and version control. Understanding of software and project development processes. Writing Skills: Capable of clear and concise writing tailored to various audiences, with strong editing and familiarity with style guides

Creates documentation, including standard operating procedures, quick reference guides, user guides, training manuals, brochures, after-action reports, and instructional videos. Determines the clearest and most logical way to present information and/or instructions for greatest reader comprehension and writes and edits technical documentation accordingly. Proofread prepared documents to ensure adherence to grammatical and formatting standards. Elicits documentation from IT departments to be stored in IT Technical Documentation Repository, formats and uploads documentation to the IT Technical Documentation Repository and Comprehensive Repository. Media content and textual information for videos will be elicited from the video requestor, formatted and developed in alignment with the requestor's needs, compliant with accessibility and quality standards, and saved to Microsoft Stream.