Sr. Technical Writer at TTEC

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a St. Technical Writer working remote in the United States, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll be Doing: 

As a Senior Technical Writer to our Public Sector, you will be responsible for creating, writing, editing, and maintaining technical documents and manuals, explaining complex information in a clear and concise manner, and working with existing staff to ensure accuracy of company documentation. The position lies within the Security, Resiliency and Governance team and will primarily focus on Information Security related material. Support to other departments enterprise-wide may also be required.

Public Sector, Security & Compliance Team

The Public Sector Security & Compliance Team is responsible for all Federal Compliance Standards, Statues, regulations that govern cybersecurity. The Federal compliance requirements are a series of frameworks such as DISA (Department Information Systems Agency), DOD IL4 (Department of Defense Impact Level 4/5) and FedRAMP (Federal Risk and Authorization Management Program). StateRAMP which simplifies cybersecurity compliance for cloud services providers. NIST SP 800-53 Series Risk Management (National Institute of Standards and Technology Special Publication), ITIL framework & MARS-E (Minimum Acceptable Risk Safeguards for the Exchanges).

During a Typical Day, You'll

• Support TTEC federal, state, and other public sector programs (FedRAMP, NIST 800-53, IL4 /5 and MARS-E).

• Manage, edit, and assist stakeholders with writing and developing policies, procedures, and audit/compliance documentation for document owners and leadership.

• Manage and maintain libraries of documentation to support various projects and departments.

• Review, edit, and analyze documents (including reports and communications) to maintain continuity of style and content.

• Manage the annual update and review cycle for all documents and handle associated stakeholder notifications and communications.

• Regularly communicate with, and report to, management on the current status of documentation throughout the year.

• Pre-assessment, proactively work with compliance and SMEs (Subject Matter Expert) to ensure documentation is available and current. Post-assessment, collaborate with compliance and SMEs to perform doc updates/remediation, as needed.

• Work with the Client and Supplier Assurance Management, Legal, Sourcing/Procurement, and Compliance teams, as needed, to address and research issues related to new client RFIs/RFPs and annual supplier security assessments.

• Handle documentation related research and provision requests.

• Collaborate with cross-functional teams (e.g., Security, Engineering, and Compliance) to translate technical requirements and processes into clear, concise, and accurate documentation.

• Ensure consistency and compliance with government standards, including FedRAMP and NIST 800-53 frameworks, by reviewing and editing documentation to meet regulatory and audit requirements.

• Streamline documentation processes by implementing best practices for version control, formatting, and document management in secure and collaborative environments.

What You Bring to the Role:

• Bachelor's degree or certificate in technical writing/communication preferred, or equivalent work experience.

• Proficiency in MS Office Suite required, proficiency with Visio and SharePoint highly desired.

• General knowledge and experience with information security/technology related functions, tools, concepts, and applications preferred.

• Minimum 3 years work experience writing documentation or communications required.

• Minimum 2 years writing policy and procedural documentation for various Information Security, Information Technology, and Compliance/Legal departments or teams.

• Extremely strong attention to detail in terms of style, grammar, form, consistency, etc.

• Ability to manage libraries/projects and work independently with minimal supervision.

• Ability to write in explanatory and procedural styles for multiple audiences.

• Skilled at prioritization and multi-tasking.

• Professional level written, and high-level verbal, communication skills are required; the position requires regular interaction with managers and subject matter experts throughout the organization, including senior/executive level stakeholders.

• Submission of two (2) writing samples (at least one of which must be in a procedural/explanatory format).

• Native English speaking/writing ability.

What You Can Expect

• An annual incentive program

• Medical, dental, and vision

• Tax-advantaged healthcare accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

• Tuition reimbursement and access to thousands of free online courses Visit our benefits website for more information.

The anticipated range is $90,000-95,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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