Sr. Technical Consultant - ServiceNow (ITSM) - Veracity Consulting Group

Veracity Consulting Group (VCG), a RGP company, is a global, digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.

Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.

Are you looking for an environment where you can be curious, creative and challenge yourself daily?

Today, we’re ready to add a Senior Technical Consultant to our team. As a Senior Technical Consultant you will apart of our ServiceNow Practice Team and will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

What you will get to do:

The Senior Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities and complimentary technologies in a client-consulting environment including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Asset, Vendor, Contract and Procurement Management; Customer Service Management, Custom Scoped Applications, ServicePortal. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

• Lead workshops to gather business/technical user stories
• Consult customers on industry and ServiceNow best practices
• Scoped Application Development
• Application UI Configuration and Workflow Configuration
• Development of required client specific reporting
• Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
• Interface with ServiceNow technical teams as needed
• Be a key member on implementation project teams
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions
• Service Catalog structuring and configuration
• ServiceNow Portal and Widget development
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
• Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

• Minimum 8 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments
• Demonstrated experience in end-to-end development
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS
• Proficiency with web service standards such as SOAP, REST, XML, etc.
• Proficiency with web API’s, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure
• Proficiency with modern HTML5/CSS/LESS
• Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
• Proficiency with how web applications work including security, session management, and best development practices.
• Experience configuring cloud platforms/applications
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client facing
• Certified ServiceNow Administrator and/or Implementation Specialist
• 3 years of ServiceNow implementation experience in a client consulting environment

• Proven team player and team builder
• Quick learner that can adapt to a fast pace, changing environment
• Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships
• Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

• Flexible work environment (remote or onsite)
• Family first
• Agile and collaborative
• Fun and energetic
• Group of like-minded folks and creative problem solvers
• Fast paced
• Inclusive and Passionate
• Supportive, approachable, and encouraging leadership and team members
• All roles are client facing

• Competitive salary with potential financial rewards and perks
• Discretionary Annual Bonus
• Comprehensive medical, dental and vision plans
• Basic Life, Supplemental Life & Disability Plans
• 401k Savings Plan with Company Match
• Employee Stock Purchase Plan
• Open Paid Time Off, plus 6 Paid Holidays
• Parental Leave
• Company-provided Equipment
• Career Advancement and Training Opportunities