Sr Technical Analyst - CITGO Petroleum Corporation

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

Workstations Technical Support Team provides secure, reliable, and integrated technology and application solutions related to telecommunication and workstation services. Our goal is to provide leadership and planning for the effective and strategic us of emerging technologies and provides sound governance of our corporate information assets. Furthermore, we strive to demonstrate technical and operational excellence through a commitment to professionalism and continuous improvement.

Using business and technical experience; this position provides technical support of information technology throughout CITGO, primarily voice/telephony technologies and associated hardware and software. Limited rotational on-call technical support is required.

The Information Technology Sr. Technical Analyst is part of the Workstations Technical Support Team. This team coordinates and participates in activities and projects in the areas of workstation and telephony services delivery and support. Daily functionality and administration of computing hardware and software as it related to telephony services.

Minimum Qualifications

Bachelor's Degree Preferred or equivalent experience in lieu of a degree. One year of education = one-year experience.

5-7 years' experience supporting telephony related technologies in a corporate environment. Experience providing desktop telecom application support. Sound understanding of networking technologies, VoIP concepts and Teams/Zoom messaging. Avaya and iPhone related experience is a plus.

Job Duties

Primary duties are to respond to customer calls for assistance related to deployed telephony hardware and software. Returning customers to a productive status will be the number one priority of this job. Secondary duties will include evaluating, recommending, and implementing quality solutions to customer requests for hardware and software. Provide technical assistance in the support, deployment, and evaluation of current and new workstation technologies. Technologies include mobile phones (iPhone), desk phones (Avaya), radios, telephony support technologies, administration of platforms and related software systems. Maintaining FCC related licensing for CITGO, proactively communicate upcoming renewals in coordination with 3rd party vendor. Deploy/replace mobile phones as required. Perform proactive maintenance of telephony systems and maintain current patching levels.

Job Duties II

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID - 646