Sr. Tech Support Specialist - Talent Groups

Title: Tech Support Specilaist/Field Services Technician

Location: Must be willing to travel to client sites, Brookline, Newton, Waltham area.

Salary - 75-85K range

Job Description

• This Field Service Engineer will be responsible for:Daily logging of tasks and activities via JIRA Service Desk
• User and device onboarding
• Providing end user support for various applications
• Participation in team meetings and collaboration for upcoming projects
• Providing onsite support for hardware and software upgrades
• Providing prompt and courteous resolution to user requests and issues
• Experience supporting Windows 10/11 and macOS
• Experience with Active Directory
• Experience with security and protection tools, antivirus and malware detection and removal
• Familiarity with TCP/IP networking, VPN, Wi-Fi
• Knowledge of Windows Server, VMware, and Citrix desirable
• Knowledge of JIRA helpful
• Knowledge of Cisco Meraki network gear (routers, switches, wireless) desirable
• Must own a reliable car and be able work remotely and independently