Sr Tech Infra Program Manager, AIS - Amazon

Description AWS Infrastructure Systems (AIS) encompasses AWS Data Center Planning, Delivery, Operations and Engineering, Network Services, Infrastructure Software and Hardware, and Infrastructure Supply Chain and Procurement Planning. At AIS, we are responsible for the global enablement and capacity delivery of server, network, and data center infrastructure as well as day-to-day operations and security for AWS data centers globally. We also support capacity delivery of AWS Edge Devices, and their install and post install maintenance worldwide. We are looking for a high caliber Sr Infrastructure Technical Program Manager who enjoys working on challenging and high impact problems. You have a passion for bridging the gap between business and technology, and love getting your hands dirty in the technical details of our business. Technical skills and analytical talent, leadership skills, emotional intelligence, high judgment, negotiation skills and ability to influence others are essential for success in this role. Most of the programs you will be leading are still in the startup mode, as we are innovating and building our vision in a fast paced environment to deliver an unparalleled customer experience, while also driving our ability to scale. You would be joining a team of experienced TIPMs helping to build our new products, systems and services, and to enhance and scale our existing ones. The right candidate will possess strong technical program management skills, and have already demonstrated leading medium to large scale software and system development programs. As a TIPM, you will bring your relevant experience, superior judgement, great detail tracking, and strong problem-solving and communications skills to anticipate bottlenecks/tradeoffs, provide escalation management and balance business needs against technical constraints. You're a good fit if you: - Can dive deep into technical details to translate high-level business requirements into working solutions and ask engineers astute questions on programs that you own - Are able to recommend and compare alternative technical and business approaches - Have a good understanding of system interactions and information/data flows - Think big, see the big picture and can break it down to actionable goals and deliverables - Can coordinate across many functional areas in order to deliver a large, complex program by anticipating blockers and making tradeoffs when there are competing priorities, and define product and program roadmaps You would: - Work closely with stakeholders across various teams in AWS Infrastructure Services (AIS) to 1/build core mechanisms and systems to support launch of new AWS products and/or services, 2/scale existing AWS products and/or services and 3/lead process improvement initiatives in support of capacity planning, supply chain and operations teams - Build strong relationships with partner organizations including HW, SW, Supply Chain, Ops, Accounting/Tax/Finance, Security and Legal etc. Work with the stakeholders cross teams to collect the system requirements, and clearly communicate and discuss their priorities with the development team - Define projects (scope, schedule, and budget), provide business case and ROI, set objectives and influence resource allocation - Define the project plan and clearly communicate status, risk and any required mitigations to maintain program timelines and commitments - Lead development and launch activities cross business and development teams throughout scoping, design and development, testing, deployment and post deployment maintenance of the final product - Enable effective decision making by retrieving and aggregating data from multiple data sources and compiling it into a digestible and actionable format to share with the team members - Lead the design, development, and maintenance of metrics, reports, analyses, and dashboards to monitor KPIs post system launches in production - Prepare and deliver regular business reviews to the senior management team regarding program goals and desired outcome, and clearly and concisely communicate program status, team progress and roadblocks - Perform ad hoc deep dive analysis as needed to develop recommendations and impact the decision-making of leadership team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Amazon Web Services (AWS) is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA Basic Qualifications - 6+ years of technical product or program management experience - 6+ years of working directly with engineering teams experience - 3+ years of software development experience - 6+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.