Sr Systems Engineer - Express

About PHOENIX 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

The Sr. Systems Engineer position is responsible for deliverables in all phases of the Software Development Life Cycle (SDLC) starting with scope definition and continuing through implementation and support. This key role is responsible for installation, configuration, engineering and management of complex application environments that may include multiple operating system platforms, languages, and network topologies.

This individual contributor will work with other IT developers, business users, IT infrastructure team members and external vendors (including our payment partners) to ensure that all deliverables are implement on time and satisfy all of the business requirements.

KEY RESPONSIBILITIES

• Participate in business requirement gathering meetings with business users to understand all aspects of the business (functionality, processes, technologies); determine feasibility of requests; identify best approach to provide technology solutions to meet business needs; provide detailed estimations (time, cost, resources); and then translate into technical specifications.
• Complete full Software Development Lifecycle (SDLC) from design, flowcharting, development, testing and implementation. This includes strong integration with other systems. Must be able to provide recommendations for enterprise architecture.
• Provide support and troubleshooting for all related systems and technologies. This includes being a point of contact for business users.
• Participates in project lifecycle projects to understand business requirements and then complete the design, development, testing, implementation and post production support.
• Participates in discussions concerning innovative, cost effective ways to implement new technologies to lead in the evaluation of new products, platforms, and technologies leveraging best practices based on industry standards and lessons learned
• Work with external vendors/partners through knowledge transfer to understand set up, configurations and design in order to provide on-going enhancements and support.
• Participates in system walk-throughs of technical and operational features, functions and attributes of a new or existing software package.
• Provides input on associate evaluations.
• Perform administrative functions in relation to project activities, project plans, technical specification development, status reports, issue reporting, etc.

REQUIRED SKILLS & EXPERIENCES

• Education: Bahcelor’s Degree in Information Systems or an equivalent combination of course work and job experience
• Years of Experience: 5-7+ years technical experience. Payment administration a plus
• 5+ years of Microsoft SQL Server or Oracle DB
• 5+ years integration experience
• Technical expertise in required languages, operating systems, databases, development tools, networking, and/or software packages
• Requires strong problem solving and communication skills to interpret issues and provide resolution.
• Must be able to coordinate with vendor for escalation of support related issues and translate functional specifications into technical specifications to provide low level details for development lifecycle.
• Ability to determine feasibility of business requests, estimate timelines and resources needed, and assist project manager with project planning.
• Participate in 24/7 on-call support activities

CRITICAL SKILLS & ATTRIBUTES

• Experience with Payment Systems design/development – AJB/FiPay/Aurus/Adyen
• Experience with Point-of-Sale Systems design/development
• Detailed Knowledge of Card Payment Flows
• Experience with Settlement and Bank Reconciliation (Host Capture)
• Experience with different types of Payment Transactions (DIP, Tap, Swipe, DCC)
• Experience in Integrated Sales Capture and Device Interaction within a Stores Retail environment
• Experience with Payment Hardware and software (Fixed and Mobile)
• Experience with Credit Certification Testing Methodologies and best practices
• Experience with Private Label Credit Card (PLCC) and Gift Card
• Experience with Card Data Security Standards (Encryption and EMV)
• Solid understanding of network hardware and communication protocols
• Conduct appropriate test reviews on assigned projects and ensure defects are resolved in a timely manner
• Must have experience with Windows (2-12-2019) Administration and IIS (6-7.5) Administration
• Advanced knowledge with developer management tools such as Jira, Confluecne and Stash
• Must be proficient at SQL
• Experience with batch scheduling tools such as Control-M is a plus
• Experience with LDAP / Active Directory is a plus
• Experience with NCR Point of Sale System
• Experience in the following scripting technologies: Powershell, VBS, C#
• Experience in Agile methodology

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.