Sr. System Administrator - Eagle Community Credit Union

Summary: The Sr. System Administrator is responsible for the effective provisioning, installation/configuration, operation, maintenance, and supervision of systems hardware, software, and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, management, vendors, and members to perform their roles efficiently. The Sr. System Administrator is committed to providing the highest quality of service to both internal and external members, embodying the Credit Union's core values of Professionalism, Integrity, and Engagement.

Essential Duties and Responsibilities:

• Install and administer Server OS, IIS, SQL, and VMware servers.
• Install and manage server applications.
• Install new or rebuild existing servers, configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
• Manage Active Directory domain services and access permissions.
• Maintain DHCP, DNS, and File/Print services.
• Administer and maintain mass storage systems (NAS/SAN).
• Administer and manage backup systems and schedules to ensure data restorability.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
• Conduct regular security monitoring to identify any possible intrusions or exposures.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Perform periodic performance reporting to support capacity planning.
• Research, configure, and implement service requirements for new applications.
• Troubleshoot, analyze and resolve technical issues.
• Provide technical assistance for help desk-related requests.
• Manage vendor partnerships related to uptime and support for Eagle's internal infrastructure.
• Serve as the point of contact for vendors related to the network, hardware, and software systems within Eagle's infrastructure.
• Mentor and provide guidance to system administrators on tasks and projects assigned to the IT department. Act as the escalation point for system administrators.

Associate Core Competencies:

• Customer Service: Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
• Dependability: Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, and meets attendance and punctuality.
• Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, and uses resources effectively.
• Quality: Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
• Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.

Position Competencies:

• Adaptability: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and deals with frequent change, delays, or unexpected events.
• Innovation: Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, and presents ideas and information in a manner that gets others' attention.
• Organizational Support: Follows policies and procedures, completes administrative tasks correctly and on time, supports organization's goals and values, benefits organization through outside activities, supports affirmative action, and respects diversity.
• Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, and develops realistic action plans.
• Project Management: Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and budget, and manages project team activities.

Qualifications:

• Education: High school diploma or GED required.

• Experience: 5-7 years of experience in system administration, preferably within the financial services or credit union sector.

• Certifications: Relevant certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or VMware Certified Professional.

• Technical Skills:

  • Proficiency in managing and maintaining Windows and Linux servers.

  • Experience with server OS, IIS, SQL, and VMware servers.

  • Knowledge of Active Directory domain services and access permissions.
  • Familiarity with DHCP, DNS, and File/Print services.
  • Experience with mass storage systems (NAS/SAN) and backup systems.
  • Strong troubleshooting and problem-solving skills.
  • Ability to perform system monitoring, security monitoring, and apply OS patches and upgrades.

Work Environment:

• Primarily, indoor office work should have a quiet to moderate noise level.
• Occasional work outside the office.
• Occasional travel between branches.
• Occasional evening hours.

Physical Demands:

• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• Regularly required to talk or hear.
• Regularly required to sit; use hands to finger, handle, or feel.
• Frequently required to stand, walk, and reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Salary Range - $38.50 - 45.00 an hour

Equal Opportunity/Affirmative Action Employer

Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other classification protected by applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including, without limitation, recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. Eagle is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Eagle is also committed to ensuring equal employment opportunities for qualified persons with disabilities. This Company prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact accommodation@eaglecu.org. This email is created exclusively to assist disabled job seekers who disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.

Benefits Offered:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off (PTO)
• Training Provided
• Tuition Reimbursement
• Volunteer Time Off
• Supplemental Insurance
• Employee Discounts