Sr. Support Specialist at KARL STORZ Endoscopy - America

KARL STORZ is seeking an experienced Senior Support Specialist to provide exceptional technical support to our business partners. As the second level of contact, you'll resolve complex technical issues, lead project implementations, and mentor junior team members.

Key Responsibilities

• Provide deskside support and resolve technical issues escalated from the Service Desk
• Provide leadership to the Service Desk Analysts and Specialists both on projects as well as day-to-day support activities
• Establish strong working relationships and understanding between the Service Desk and other Global IT support teams.
• Lead project implementations, collaborate with Global IT teams, and provide guidance to junior team members
• Develop and maintain knowledge of support procedures, business area processes, and IT systems
• Provide excellent customer service, ensuring timely resolution of technical issues

Requirements

• 7+ years of IT experience, with a focus on technical support
• Associate's degree; Bachelor's degree preferred
• Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
• Advanced knowledge of desktops and laptop hardware.
• Excellent communication, problem-solving, and leadership skills
• Ability to lift 50 lbs., work in constrained areas, and travel occasionally

What We Offer

• Opportunity to work with a global IT team
• Professional development and growth opportunities
• Competitive salary and benefits package
• Collaborative and dynamic work environment

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike. 

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff.  It's not just about the tools we create—it’s about the lives we change, together.