Sr. Staff Product Designer, Conversational AI - ServiceNow

This position will give you the opportunity to work across multiple DT products, collaborating with multidisciplinary teams to transform how employees engage with cutting-edge conversational AI solutions. Your contributions will shape intuitive, engaging, and impactful experiences that reflect the future of work. 

What you get to do in this role 

• Lead large, cross-product initiatives to deliver innovative conversational AI experiences that set new standards for employee engagement and productivity.
• Develop and drive exceptional end-to-end user experiences and design frameworks tailored to conversational AI technologies.
• Provide strategic vision and leadership for collaborative efforts across multidisciplinary teams, elevating the impact and visibility of conversational AI experiences.
• Serve as a subject matter expert in conversational AI, influencing product strategies while advocating for user-centered design principles.
• Mentor and inspire other designers, fostering a culture of creativity and excellence.

Managers Note:

• Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
  • Expertise in designing for conversational AI technologies, including virtual assistants, chatbots, NLP/NLU, LLMs, or related fields. 
  • A portfolio demonstrating innovative and effective product design solutions for end-to-end user journeys, particularly in conversational AI. 
  • Experience in full product development lifecycles for web and software applications. 
• What backgrounds/skills can we be more flexible with that can be learned on the job?
  • Familiarity with prompt engineering and its application in conversational AI solutions and the underlying technology is a major plus. 
• Does this position require to sit onsite or travel? No
• Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?) No
• Does this position have the opportunity to extend beyond the initial contract or convert to FTE? Maybe
• Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)? Mac

In order to qualify for and be successful in this role, you should have:

• 10+ years of relevant design experience.
• Expertise in designing for conversational AI technologies, including virtual assistants, chatbots, NLP/NLU, LLMs, or related fields.
• A portfolio demonstrating innovative and effective product design solutions for end-to-end user journeys, particularly in conversational AI.
• Proven experience producing high-fidelity specifications for scalable design systems and frameworks.
• Strong advocacy for design value, influencing cross-functional teams and stakeholders.
• Track record of improving design processes across organizations.
• Experience in full product development lifecycles for web and software applications.
• Familiarity with prompt engineering and its application in conversational AI solutions and the underlying technology is a major plus.
• BA/BS degree, higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications.
• Experience in user experience design or industry experience (corporate, software, web or agency)