Sr Staff Engineer Software (AI Customer Copilot) - Palo Alto Networks

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are seeking a highly experienced Senior Staff Software Engineer to design, build, and maintain our AI-powered customer copilot platform using cutting-edge machine learning (ML) techniques. This role is ideal for individuals passionate about leveraging ML to solve complex, large-scale problems while driving impactful customer experiences.

As a Senior Staff Software Engineer, you will take ownership of key product features, driving design and development while collaborating with cross-functional teams. You’ll contribute technical expertise and play a critical role in shaping the platform's future. We value innovation, initiative, and teamwork, and seek engineers ready to push boundaries in cloud-native, scalable AI based secure solutions.

Your Impact

• Responsible for the complete software development life cycle including requirement analysis, design, development, deployment and support
• Write clean, testable, readable, scalable and maintainable Java/ Python / Go lang code that scales and performs well for thousands of customers
• Participate actively and contribute to design and development discussions
• Develop solid understanding and be able to explain advanced Cloud Computing and Cloud Security concepts to others
• Be able to clearly communicate goals and desired outcomes to internal project teams

Your Experience 

• Extensive hands-on programming skills in one - Java, Python, Go
• Experience with cloud-native service development stack on GCP
• Strong knowledge of databases SQL
• Experience building scalable REST API services, CI/CD pipelines
• Experience with GCP strongly desired
• Ability to explain the architecture and design with complete rationale behind design decisions
• Excellent written and communication skills - passion for learning, collaborating with others

The Team

Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. We are constantly innovating – challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before.

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between  $126000 - $204500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes