Sr Software Support Engineer- Finance Systems - District Partners LLC

District Partners seeks a Senior Applications Support Engineer with extensive expertise in finance systems, particularly within the Aderant environment. This pivotal role involves administering and maintaining diverse Aderant and accounting finance application solutions. The Senior Applications Support Engineer will be responsible for tasks including installation, upgrading, patching, and troubleshooting of both SaaS and on-premise application solutions within our accounting ecosystem. Serving as the subject matter expert, the Senior Application Support Engineer will handle third-tier support for escalations and take the lead in implementing and designing new technology solutions aligned with business needs.

Responsibilities:

• Provide expert technical support for various Aderant technology platforms.
• Act as the system owner to maintain and continuously improve application functionality, performance, and security within the Aderant ecosystem.
• Identify and implement opportunities for efficiency improvement by fully leveraging features and capabilities of Aderant technology platforms.
• Develop workflow enhancements and process integrations as required.
• Troubleshoot, support, and maintain SQL servers, databases, automated routines, and scripts within the Aderant environment.
• Coordinate routine application upgrades and security patching following internal protocols, ensuring appropriate test protocols and patch timelines within the Aderant environment.
• Collaborate with various product vendors to implement and enhance Aderant applications.
• Gather requirements from practice groups and implement technology solutions using Aderant.
• Provide training and mentorship to User Support Representatives on Aderant application functionality and troubleshooting techniques.
• Act as an escalation resource for help tickets related to Aderant applications.

Requirements:

• 5+ years of experience in legal technology focusing on accounting applications and information technology systems, preferably within the Aderant ecosystem.
• Strong knowledge of Windows Operating Systems, SQL, IIS, and data workflow automation.
• Proficiency in database technologies and management tools; ability to assess and create SQL scripts to analyze data within Aderant and other accounting systems.
• Ability to remain composed under pressure and manage multiple priorities in a demanding, fast-paced environment.
• Ability to collaborate effectively with various teams, practice groups, and vendors.
• Ability to lift and carry up to 25 pounds is required.