Sr. Software Engineer - Global Operations - Visa

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Inc is looking for a dynamic Senior Software Engineer to join a newly formed automation engineering team in Visa’s Global Operations organization at US Ashburn VA office. As a Senior Software Engineer on the Automation Engineering team, you will pave the way for our most important initiative in automation and tools development for mission critical 24/7/365 operations for Visa’s key products and services, network operations, endpoint network implementation, system change execution and ITSM processes.

Principle Responsibilities/Key Results Areas:

This position plays a key role in executing to Visa’s automation journey through process automation initiatives and will help us build automation first muscle and mindset across organization by providing technology to build, architect, and partner with stakeholders in our frontline operations functions.

The position provides technical expertise to drive Global Operations process automation and tools development in order to build efficient process and change execution with target of reduction in time, effort, cost, and manual errors driving precision focus on primary objectives of high availability and customer satisfaction in most efficient manner.

This is a critical role with technical automation responsibility and accountability to deliver automation and tools development to automate routine tasks, standard operating procedures, change procedures, monitoring procedures, smart alerting, incident mitigation procedures, reports generation, impact analysis, system health-checks, automated ticket triaging, patching execution and validation, dynamic real-time topology mapping, 360 degree real-time asset visibility with AI search, automated response to production events, customer 360 degree view, priority call routing, AI powered call classification with real-time customer insights, email/tickets parsing and auto triage, auto swat calls, chatbots, predictive customer personalization, predictive issue remediation and various other operational tasks for the company's global infrastructure and service portfolio including real time authorizations, tokenization, clearing, settlement, digital processing, and many value added services.

The position requires deep technical thinking, hands-on technical skills to develop and deploy automation solutions. We are looking for self-motivated individual who is passionate about automation engineering and takes pride in their deliverables. A successful candidate will bring experience to drive the transformation of Visa's global operations toward next-generation operational capabilities with a focus on using the latest innovations in Automation and AIOps.

You'll have responsibility and accountability across areas, including:

•    Execute automation initiatives for mission critical 24/7/365 operational procedures that are used to operate applications, services, networks and systems in a multi-datacenter and multi-processing environment across various locations around the world.

•    Function as a key software engineer contributing directly to automation development, continuously enhancing it to drive automation adoption, AIOps adoption and next generation tooling to increase efficiency, productivity, and precision operation.

•    Closely partner with various operations teams to understand various operational procedures, monitoring/alerting solutions, change procedures, phone management, ticket support and execute strategic automation plan to drive efficiency and accuracy. 

•    Apply creative thinking/approach to determine solutions that further automation goals and align with our technology strategy.

•    Drive adoption of internally developed and external tools/technologies that lead to efficiency. 

•    Train and collaborate with operations staff on the operation of automation systems and tools, and support their implementation, including the development of training material, standard operating procedures, and validation testing.

•    Build and maintain source code repositories for all automation code

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:
• Proficiency in scripting and automation skills, converting manual and maintenance functions into fully orchestrated automation
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelors or master’s with a STEM major (Science, Technology, Engineering or Math)
• 4+ years relevant work experience with technical automation engineering experience and/or strong commercial software development experience.
• Deep knowledge and experience on automation engineering, robotic process automation, systems engineering, change procedure automation, AI/ML technologies (monitoring/alerting automation, observability automation, configuration management automation, smart alerting, dynamic topology mapping, auto ticket triage, deployment automation, infrastructure orchestration, and analytics) and secure software development practices.
• Strong experience using programming languages like python, java, c# etc and/or automation software like Ansible, UIPath, automation anywhere, ActiveBatch, Arago HIRO AI ITSM etc., - with the ability to lead through ambiguity while partnering across organizations.
• Strong experience in researching the latest automation and AIOps trends and proposing advanced tooling/solutions for frontline operations management.
• Experience leveraging on-prem datacenters as well as AWS/Azure/GCP to monitor/alert and change highly reliable and scalable private and public cloud applications.
• Understanding of network, systems, storage, compute, operations and ITSM processes.
• Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities
• Proven track record of taking research concepts from ideation to productization
• Demonstrated understanding of systems, applications, monitoring solutions and operational characteristics of highly available and scalable systems.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 130,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.