Sr. Site Reliability Engineer at Sygna LLC

Job Title: Sr. Site Reliability Engineer

Contract Type: Contract to hire

Location: Hybrid (Dallas Tx / Pittsburgh PA) 

Must Have and Metrics Technical Skills: 

Years of experience: 7+ 

• Ability to collaborate with cross-functional teams, troubleshoot effectively, and proactively identify areas for improvement in network reliability and performance    
• Ansible Tower
• BigPanda            
• Configuring, managing, and troubleshooting network performance and latency issues across complex, distributed systems     
• Dynatrace          
• Grafana               
• Network performance tuning and monitoring, with a deep understanding of network protocols and network optimization techniques

ThousandEyes 

1. Extensive experience in network performance tuning and monitoring
2. Deep understanding of network protocols (e.g., TCP/IP, DNS, HTTP/S) and network optimization techniques.
3. Proficiency with Dynatrace and BigPanda for real-time monitoring, root cause analysis, and incident response; hands-on experience with these tools is required.
4. Strong background in configuring, managing, and troubleshooting network performance and latency issues across complex, distributed systems.
5. Experience with additional monitoring and observability tools like Thousand Eyes and Grafana.
6. Skilled in Ansible Tower for automation of network and system configurations.
7. Demonstrated ability to collaborate with cross-functional teams, troubleshoot effectively, and proactively identify areas for improvement in network reliability and performance.

 Flex Skills/Nice to Have: 

Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose. 

- Good understanding of both UNIX and Windows operating systems 

- Good understanding of web hosting technologies like Apache / tomcat or other equivalent web/app servers. 

- Good understanding of Big Data & cloud concepts. 

- Good understanding of database technologies like ORACLE and SQL. 

- Good understanding of monitoring tools is an added advantage. 

- Solid understanding of the major functionality bundled into a release, both from a technology and business point of view. 

- Strong knowledge of relevant applications and development life cycles. 

- Experience working with geographically distributed and culturally diverse work-groups. 

- Strong desire to learn new technology. 

 Roles and Responsibilities: 

• Monitor infrastructure, servers, middleware, databases, and batch jobs.
• Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.
• Troubleshoot environment, data control and operational issues.
• Create and Maintain documentation to ensure knowledge accessibility.
• Automate and streamline process using scripts and scheduling tools.
• Liaise with other application support teams and internal/external business and technical partners.
• Provide ad hoc and on-demand reports.
• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
• Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
• Ensures that all production changes are processed according to Change Management policies and procedures.
• Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.
• Support Sustained Resiliency, Disaster Recovery, and High Availability events.
• Help Level 2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.
• Play key part in setting up reporting and be a key component in Monitor -> Report -> Improve principle
• Coordinate incident management coverage, to ensure appropriate coverage.
• Call facilitation, coordination and communications during critical outage situations.
• Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
• End to end view of issues for objectivity.
• Influence senior technology leads across organizations to ensure timely resolution of incidents
• Problem Management:
• Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.
• Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
• Chronic issue coordination and leadership.
• Guidance to all staff involved and vendors in driving a coordinated approach for results.
• Hygiene and Capacity Maintenance:
• Responsible for data quality of PLM.
• Work aggressively to make sure all servers are up to company standards as per uptimes, patch level etc.
• Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro-actively as and when required.
• Understand application code, work flow and business usage of application.
• Understand DB component of application.
• Understand the impacts of application based on seasonality of critical applications.
• Document known errors and play important role in Knowledge transfer to Level 1 team.
• Reduce escalations to Level 3 based on incremental learning about applications.

 Intended length of Assignment: 4/5/2025 

Reason for open position: SRE/SRC Special Projects 

Potential for Contract Extension: N/A 

This position is contract with the right to hire if a need becomes available. Manager will only look at candidates that are open to converting to a full time PNC employee. PNC will not sponsor work visas if the decision is made to hire the contingent worker: YES 

Initiatives/Projects: SRE / SRC Special Projects 

 Industry background: Technical 

  Soft Skills: 

- Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. 

- Comfortable providing clear problem descriptions and guidance to business users in a time critical environment. 

- Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / processes. 

- Excellent influence, negotiation and presentation skills. 

- Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations. 

- Outstanding interpersonal skills and ability to establish strong relationships with all levels of management. 

- Ability to work independently as a self-starter, and within a team environment. 

Interview Process: 

Logistics: 

2 step interview 

1st round with HM 

2nd round panel ITV with engineering managers