Sr. Site Reliability Engineer - AXS - Charlotte, NC

Carbonhouse, a division of AXS /AEG is a leading provider of venue, ticketing, and event-driven websites. We have been in the industry for over 15 years and have established ourselves as a company that not only creates beautiful solutions but also sets the best practices for innovation in the live industry.

With more fans discovering live sports and events through a carbonhouse website than any other platform, we are proud to have over 350 clients, including the world's largest arenas and historic performing arts centers. Our websites are viewed by millions of people each year, and we have a small but dedicated team that supports these solutions. 

The Role 

We are currently seeking a highly skilled and motivated individual to join our team as a Site Reliability Engineer. In this role, you will be responsible for ensuring the reliability and scalability of our websites. You will work closely with our team to design, build, and maintain our infrastructure, as well as to monitor and optimize our systems for performance and cost efficiency.

In this critical role, you will be responsible for ensuring the reliability and scalability of our websites, as well as managing the quality, security, and performance of our carbonhouse cloud CMS and our venue and ticketing website environments. You will work closely with our team of Developers, Designers, Programmers, and Account Managers to ensure the best uptime, resilience, and performance from our applications and cloud infrastructure.

Your day-to-day responsibilities will include designing, building, and maintaining our infrastructure, monitoring and optimizing our systems for performance and cost efficiency, and collaborating with cross-functional teams to troubleshoot and resolve issues. With your expertise and knowledge, you will help us to continuously improve our applications and infrastructure and ensure that we maintain our position as a leader in the live industry.

Responsibilities

• Building and maintaining the hosting infrastructure for Carbonhouse
• Participating in incident management and providing on-sale support
• Developing and maintaining robust monitoring systems to ensure application and system health
• Managing monthly patching and maintenance of critical production systems
• Building and maintaining local developer environments to ensure uptime and reliability
• Maintaining strict security and compliance requirements

Qualifications

• 4+ years in a Site Reliability, Dev Ops or Systems Engineering position
• Expertise with cloud native environments built in AWS 
• Expertise with containers and container orchestration platforms
• Expertise  with continuous integration and continuous delivery
• Expertise with infrastructure as code related languages and tools
• Expertise with systems monitoring, alerting and automation
• Experience with Ansible configuration management 

Bonus Points if you have

• Experience writing, modifying, and maintaining server-side code using the PHP programming language.
• Experience with FreeBSD, Haproxy, Nginx, iptables.

Pay Scale:  $112,100 - $123,000

What’s in it for You?

• Our solutions have been developed in-house exclusively for the events and venue industry
• Not only will you get to support some of the largest sporting events and entertainment brands, but you’ll also get to enjoy them with retreats to concerts and sports events
• Play an important role in managing the quality, security and performance of our applications and the AWS cloud environments that host them.
• Carbonhouse team members stick around! Average tenure is 8+ years
• Conference budget for on-going learning and talent development
• Flex hours with Hybrid Work Environment in Charlotte, NC (#6 best places to live US News & World Report)

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: Recruiter video interview - 30 min 
• Stage 2: Hiring Manager video interview -  30-min  
• Stage 3: Technical/Open Discussion video interview - 45-min  
• Stage 4: Onsite visit- 30-60 min (if local) OR Video interview - 30-60 min (if non-local)

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.