Sr Service Management Advisor - V-Soft Consulting Group, Inc.

Primary Location: Lincolnshire, Illinois

V-Soft Consulting is currently hiring for a Sr Service Management Advisor for our premier client in Lincolnshire, Illinois

What You’ll Need

Technical Requirements and Certifications »

• ITIL Practitioner or Service Manager Certification preferred.
• ITILv3 or ITIL4 Certification, Foundation level.

Education And Experience »

• At least 15 years of experience in service management, service delivery, or related field such as IT, Human Resources, Security Operations, and Customer Service Management
• At least two (2) years of experience with the ServiceNow platform, ideally as a platform owner, platform manager, or product owner.
• Must be able to espouse the significance of Enterprise Service Management, not just IT Service Management, and be confident helping their clients recognize how processes and practices intertwine.
• Experience successfully leading clients (internal or external) through complex, multi-year business transformations.
• Extensive enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams.
• In addition to IT Service Management, expert level familiarity with at least one (1) of the following product lines: Customer Success Management; Human Resource Management; Project and Portfolio Management; Operations Management; Enterprise Analytics; Security Operations; Governance, Risk, Compliance, and Business Continuity / Disaster Recovery; Software Asset Management; or Hardware Asset Management.
• Proven ability to guide business strategy conversations and decipher business needs to drive value and alignment.
• Proven ability to effectively communicate with and advise Business Leaders up to and including Executive / C-Suite.
• Experience documenting process and procedure workflows, use cases, and roles and responsibilities for Process Owner execution.
• Experience leading organizations through complex change, including developing and delivering communication strategies.
• Experience developing and delivering client training, from executives to individual contributors.
• Experience designing and implementing client facing solutions leveraging involving enterprise software.
• Experience speaking with both business and technical customers at all levels.

Preferred

• Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
• Formal Organizational Change Management (OCM) training.
• Experience with other frameworks such as IT4IT, DevOps, an advantage.

Knowledge, Skills And Abilities »

• Ability to guide and coach leadership teams and executives with transformational efforts.
• Understanding and real-world application of a holistic view of maturity including: People, Process, and Product/Technology.
• Familiarity with Organizational Change Management methodologies and approaches.
• Ability to follow through with tasks, projects, troubleshooting with minimal supervision.
• Ability to multi-task and work in fast paced environment.
• Ability to effectively resolve conflict with appropriate escalation.
• Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”

Interested?

Qualified candidates should send their resumes to mangel@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.