Sr. Risk Operations Analyst - AppFolio, Inc

Hi, We’re AppFolio

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

The AppFolio Payments Risk Operations Team goal is to evaluate AppFolio’s risk and develop scalable, effective, and efficient ways to manage and address risks and suspicious activity while maximizing AppFolio’s performance and goals. The Sr. Risk Operations Analyst supports the AppFolio Payments team in making money move in real estate safely and sustainably.

Your impact

• Initiate and design solutions to identify and mitigate risk and risk events for existing business lines, such as AppFolio Property Manager (APM) and Investment Management (IM), in addition to new verticals and payment methods.
• Build, improve, and automate Risk identification and mitigation processes. This includes data-driven analysis and decision-making, developing policy and procedure, investigations, developing and maintaining reporting, scoping product enhancements, and implementing industry-standard practices.
• Consistently maintain procedural alignment across internal teams such as Fraud, Underwriting, Compliance, Product, Engineering, Data Science, and Partnerships. 
• Act as the main point of contact for escalations for internal teams and external payment partners.
• Display excellent judgment and decision-making ability. Utilize complex problem-solving, advanced technical skills (SQL, Excel, Google Sheets, SQL, Tableau) to drive business decisions and reduce payment loss.

Qualifications

• Analytical skills – able to identify, measure and impact the important metrics needed to monitor risk across different products; able to simplify complex content.
• Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution which is relevant and realistic.
• Efficiency – able to quickly iterate on data generation and refinement. Looks for ways to improve processes to maximize efficiency and remove redundancy.
• Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to risk investigation and its accuracy.
• Proactivity – takes action without being told what to do at each step; generates novel ideas and processes to drive the business and team forward.
• Data and Automation tool experience such as Python, R, Streamlit, Hex
• Working knowledge of Salesforce
• Knowledge of card brand and NACHA payment regulations, Anti-Money Laundering, BSA/Patriot Act, 
• Certified Fraud Examiner (CFE), Certified Anti-Money Laundering (CAMS) certification, and/or Certified Payments Professional (CPP) or Certified Payments and Fraud Prevention Professional (CPFPP) 

Must-Haves

• BS or higher in Business, Computer Science, Mathematics, Criminal Justice, Finance or a related field; or equivalent professional experience.
• 5+ years of related industry experience (Payments, Fraud, Risk, Credit, Banking).
• Advanced knowledge of SQL, Google Sheets, Excel
• Experience manipulating, interpreting, and analyzing large data sets to drive operational enhancements
• Data-driven decision making, influence, and public speaking capabilities
• Highly self-motivated and directed with independent work. Excellent time-management skills to drive long-term risk mitigation projects