Sr Resolution Specialist - University of Utah

Salt Lake City, UT

About the Job

Job Title: Resolution Specialist Sr
Location: Salt Lake City, Utah

Job Description:
The Resolution Specialist Sr plays a critical role in ensuring that members receive the medications they need efficiently and effectively. This position requires strong problem-solving skills and a commitment to customer service.

Responsibilities:

Resolve complex medication access issues.

Collaborate with healthcare providers and pharmacies.

Analyze and document case details for continuous improvement.

Provide exceptional support to members and stakeholders.

Qualifications:

Bachelor's degree or equivalent experience.

3+ years in healthcare or customer service.

Strong communication and analytical skills.

Proficient in relevant software applications.

Source : University of Utah