Sr. Production support Engineer (Genesys) - Cognizant Technology Solutions

Cognizant Technology Solutions is looking for a support engineer to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you!

Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Role: Sr Engineer

Location: Charlotte NC

Experience: 10+ Years

Salary and Other Compensation:

The annual salary for this position is between $80,000 and $125,000 depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

•              Paid holidays plus Paid Time Off

•              Medical/Dental/Vision/Life Insurance

•              401(k) plan and contributions

•              Long-term/Short-term Disability

•              Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Job Description

•              Genesys Framework, T-Servers, Sip Servers, eServices components, reporting components, Infomart, GVP.

•              Extensive experience in resolving Critical Production Support issues, performing maintenance and troubleshooting of contact center applications (Genesys, Avaya, SIP)

•              Experience in Installing, Maintaining and upgrading all Genesys components

•              Contribute to the solution architectural design with disaster recovery and high availability

Good to Have Skills

·       Strong knowledge in Linux and Windows Operating systems 

·       Strong knowledge in Oracle, SQL databases 

·       Good Knowledge in Nuance integrations  

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 25 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.