Sr. Product Manager - Equity Trust
Westlake, OH 44145
About the Job
- Advocates the team's product vision, striving to craft distinctive experiences that address both expressed and unarticulated customer needs across diverse channels and business lines.
- Assume a leadership role in defining the strategic direction of our digital products, encompassing all touchpoints. This involves shaping the strategy, developing the overall product roadmap, contributing to annual planning, and effectively communicating these plans to the team and senior leadership.
- Voice of the customer, creating differentiated products and experiences that address both requested and unarticulated needs of customers across varied channels and business lines.
- Collaborates with executive stakeholders from various domains business, technology, and client experience to reconcile conflicting interests and needs across the organization. Drives a clear vision, communicating effectively and aligning diverse partners in the process.
- Works closely with senior leaders and peers from marketing, user experience, technology, and the field to synchronize initiatives and deliver comprehensive journeys across segments and channels.
- Possesses a holistic understanding of the complete customer experience and lifecycle.
- Develop an in-depth understanding of the markets and partners we serve, becoming the go-to source for all information related to market dynamics, both for internal teams and external partners.
- Work closely with partners, leading consultative interactions to understand their goals, systems, translating partner needs into product solutions, ensuring successful onboarding and integration.
- Creates and manages product documentation, solution overviews, onboarding materials, and other assets to support the sales process. Partners with the marketing team to appropriately represent solution stack within written and digital assets.
- Develop long lasting relationships with partnerships at various levels, holding Quarterly Business Reviews with the partners.
- Communicate and present our digital and service solutions to internal teams as well as external forums and prospects.
- Understands competition, pricing, offerings, market analytics, and online tools in comparison to Equity.
- Collects and analyzes customer feedback, data, and research with the intent of synthesizing findings into actionable insights.
- Performs other duties as assigned
- Bachelor’s Degree in Business, Finance, or related field
- Minimum of seven (7) years of experience in innovation and product management
- Demonstrated experience in translating research and feedback into roadmaps that drive results.
- Experience with the full digital product lifecycle as well as market management.
- None required
- Expert level proficiency in Microsoft Office
- Ability to synthesize multiple sources of input (data, stakeholders, client research, design) and arrive at high quality decisions.
CULTURAL COMPETENCIES:
- Tech Savvy
- Collaborates
- Optimizes Work Processes
- Self-Development
About Equity Trust:
Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products.