Sr Product Manager - Integration Platforms - United Airlines

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Please note, this is a hybrid role requiring in office attendance 2-3 days per week in Chicago, IL.

Key Responsibilities:

The Sr Product Manager will be an experienced leader with technical expertise and business sense to drive the adoption and road mapping of Enterprise Integration technologies and processes across the Organization. Trusted advisor to Digital Technology leadership with solid background in integration solutions, enterprise messaging and microservice based architectures. Proven track record of delivering integration solutions to support highly resilient real-time business applications. Passionate about delivering Enterprise solutions to drive organizational KPIs - increase revenue, reduce costs, mitigate risks and improve efficiency. Strong leadership experience managing people, process and technology at enterprise scale.

• Innovation - As the product owner for Integration platforms, provide architecture, engineering and development expertise, tooling, capabilities, and mentorship for enabling reliable and secure API and Event-driven development.
• Product development and delivery - Define and own product backlog based on the feature improvements from the product roadmap and user community feedback and lead the execution. Develop and own the product roadmap of the integration platforms, in alignment with organizational goals and objectives. Define and prioritize feature improvements for enterprise capabilities as well as supporting specific portfolio/business unit needs.
• Legacy API & Messaging migration roadmap - develop a strategy for existing APIM and Messaging solution migrations and define 2-3yrs implementation plans.
• Strategy and Standards - Collaborate with Enterprise architects, Platform engineering, Infrastructure and Security teams in defining comprehensive enterprise API management and enterprise messaging vision, strategy, and execution plans.
• Governance - Define operating model through center of enablement for governing and leading APIs and Events - internal and external - across the enterprise. Define RACI for various personas in enterprise architecture, middleware, platform engineering, DevSecOps and cyber security teams Measure performance against established critical metrics and objectives to report and to drive compliance.
• Quality Assurance - Engage QA teams to define and implement automated test plans. Develop Event and API specification validation methodology, define the linting process for API Product deployments.
• SRE/Support organization - Set up a product support organization to lead product deployments and provide post deployment support. Find opportunities for automation of deployments and configurations across multiple environments.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's Degree in Computer Science, IT, or Engineering
• 9+ years of experience in IT including:
• 4+ years of experience in implementing API Management and Enterprise Messaging Technologies
• 4+ years of experience with Web technologies and APIs, including REST, SOAP, JSON, OAS, RAML
• Deep understanding of messaging protocols such as MQTT, AMQP, XMPP, and SMTP
• Experience with industry leading APIM products such as MuleSoft, Apigee, IBM APIC or Kong and Messaging solutions such as TIBCO EMS, Solace, Confluent, RabbitMQ, Apache Kafka, AWS SNS/SQS etc.
• Solid grasp of security considerations specific to messaging platforms, including data protection, encryption, communication with executive leadership
• Experience leading strategic partners and vendors

What will help you propel from the pack (Preferred Qualifications):

• Master’s Degree
• Airline industry experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.