Sr. Pricing Operations Specialist - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Sr. Pricing Operations Specialist, you will be responsible for the execution and management of pricing processes and systems within our Global Learning and Development organization. This role ensures that pricing strategies are accurately implemented, maintained, and operationalized across systems and customer-facing platforms.

Key Responsibilities:

· Execute pricing changes and updates in all related systems.

· Create, maintain, and update SKUs for products, offerings, and services.

· Maintain portfolio pricing lists and assets.

· Partner with sales, finance, and product teams to support pricing workflows and resolve operational issues.

· Regularly audit pricing data in systems to identify and correct discrepancies.

· Track and analyze the performance of pricing strategies (i.e., revenue, adoption, profitability).

· Convey findings and analysis, with suggestions, to stakeholders

· Work with Offerings, Product, and GLD technical leads to maintain the pricing and package process and align releases with the roadmap and annual milestones.

· Work with the portfolio release team to align pricing and packaging timelines with offerings and services launches

· 5+ years of operational and/or process experience in a technology firm.

· 3+ years of in-depth understanding of CPQ (Configure, Price, Quote) operations and its end-to-end connection from process, data, and solution perspective.

· Effective influencing and communication skills, highly effective in securing cross-functional buy-in from senior executives and leaders across the business.

· Experience with SAP CPQ (Callidus) is a plus.

· Ability to translate complex material into understandable forms.

What You Get to Do in This Role:

· Take ownership of the processes, customizations, and enhancements in the Pricing Ops CPQ areas.

· Participate, influence, and drive cross-functional projects that impact the Pricing Ops CPQ processes.

· Drive continuous improvements and operational efficiencies across CPQ pricing administration.

· Collaborate with key business stakeholders to implement effective and resilient solutions.

· Provide quarterly roadmap review with a look ahead aligned to key annual milestones.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $88,300 - $145,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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