Sr. Order Management Coordinator at USPRO

Sr. Order Management Coordinator
Mankato, MN
Duration: 1 year contract


Job Summary:
As a Senior Order Management Coordinator, you will play a very crucial role in supporting all sales teams by enhancing the customer relationship through proactive ownership starting with order booking to financial order clearing. Core duties include managing customer inventory, monitor and evaluate all orders along with financial planning. Cross partnering with Logistics, Sales, Finance and Production to ensure the best customer service with flawless execution.


Job Function:

• Provide responsive, accurate order management assistance for complex and non-standard orders.
• Manage assigned accounts/segments for component deliveries and ensuring internal and external demands are met.
• Organize, track and communicate with Sales Managers, Project Management and Management regarding orders, customer activity, delays, and financial impacts.
• Support accurate monthly engine forecasting, along with production capacity planning and new order intake providing optimization and improvement.
• Manage production slot allocation all customer groups in alignment with sales and operations, duties include organize and track order intake volume and slot availability.
• Manage lead time requests under consideration all customer groups and strategic guidance.
• Coordinate with Project Management, Engineering, Production and Sales Managers to solve customers' order problems and change order implementation and tracking.
• Assist with developing and maintaining departmental order execution processes and compliance.
• Determine priorities and implement Continuous Improvement initiatives with respect to processes for orders, while maintaining detailed documentation as required.
• Support invoicing process for complex, non-standard orders assisting with invoicing, processing and reporting.
• Maintain sales order management internal control documents.
• Work closely with other departments to improve efficiencies and throughput and maintain positive working relationships.
• Occasionally prepare and present professional sales presentations.
• Keep company property clean, organized, operational and control expenditures. Promote a compliance culture in area of responsibility and live the letter and the spirit of the Company’s Code of Conduct.
• Perform special projects as required.

Job Requirements:

• Bachelor's degree in Business or Supply Chain Management and 5 years of experience in supply chain and/or distribution management; or 9 years of experience in supply chain and/or distribution management
• Excellent knowledge of logistics, production processes and other techniques for maximizing the effective distribution of goods
• Excellent knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for order processing, and evaluation of customer satisfaction
• Excellent oral and written communication skills
• Excellent organizational, planning and follow up skills
• Strong level of interpersonal skills with the ability to work effectively with others
• Strong ability to work extended periods without supervision and good personal drive, with a can do attitude.
• Strong analytical and problem solving skills and ability to make complex decisions
• Strong oral and written communication skills
• Willingness for domestic & international travel (10%)
• Proficient with PC and MS Office Suite