Sr. NOC Analyst - Zachary Piper LLC

Zachary Piper Solutions is currently seeking an Sr. NOC Analyst supporting an Army client in Cary, NC.  Your primary responsibility is to ensure GNOSC (Government Network Operations and Security Center) customers receive professional service and prompt response to their needs. Tier II monitoring and initial triage in a WAN/LAN network environment that typically links to numerous computer platforms, operating systems and network topologies. You will support the 24x7 Floor Operations / working Incident Management tickets, responding to trouble calls/emails from customers, and break fix for network devices. Work will be required on all shifts (1st, 2nd and 3rd). 4x10 schedule.

Responsibilities for the Sr. NOC Analyst include:

• Responding and perform Tier I and Tier II triage of the network alarms
• Create customer trouble tickets on outages identified via network management systems and tools
• In depth troubleshooting knowledge utilizing CLI to restore downed network devices
• Test and repair hardware issues in the customer WAN/LAN environment
• Proactive Monitoring of customer networks management tools to identify network anomalies and faults within the ARNG network
• Utilizing tools such as: SolarWinds, Netcool, Riverbed, Infovista, Cisco AnyConnect, BMC Remedy, Cisco UCM, IPAM, DNS, DHCP

Qualifications for the Sr. NOC Analyst include:

• 3-5 years’ experience in a Network Operations Center or network admin/engineer role
• In depth network troubleshooting experience with routers and switches. Experience with network transport and multiplexing
• Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays.
• Must have an active Secret Clearance
• DoD 8570 IAM Level II Security+ CE, CCNA, CCNO

Compensation for the Sr. NOC Analyst include:

• $85,000 - $115,000/Yr. based on experience
• Full Benefits: United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP
• PTO and Holidays

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