Sr Mgr - Tech Lead, Customer Data - McDonald's Corporation

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

This opportunity is part of the Global Technology Commercial Products & Platforms team. Our vision is to develop technology that delights our customers and enables our crews to operate our restaurants efficiently and effectively.

The Sr Manager Tech Lead Customer Data is responsible for delivering engineering outcomes by developing data-driven products that resonate with users and support the company's growth objectives. As the Tech Lead of the customer data product line, this individual will lead multi-functional teams, product Manager, data teams, and the Architecture team to perform solution requirements feasibility, build and deliver solutions and will be accountable for driving a performant and maintainable architectural integration while collaborating closely between Product teams and vendor technical points of contact on a day-to-day basis. The position requires partnering closely with product and data teams to leverage vendor capabilities across our digital products and data platforms in ways that engage and delight our customers.

Accountabilities & Responsibilities:

• Participate in Solution sessions with product domains and liaise with third-party engineering teams to map dependencies, align requirements, and define shared implementation details.
• Partner with PM to participate in the entire lifecycle of the backlog grooming process.
• In partnership with VMO, lead the performance and reliability of external systems and third-party squads to ensure they meet the standards required by McD
• Ensure integrations are aligned with architecture standards for resiliency and security.
• Maintain documentation standards for adopting and operationalizing third-party software and relevant integrations.
• Answer technical inquiries from the squads and stay accountable for technical solutions.
• Responsible for deploying new features, including QA, push to production, and defect remediation.

• 7+ years' of consistent track record working in a software development environment as an engineer, data analyst, or data product manager.
• Software development experience, with knowledge of developer workflows, processes, and tools
• Experience partnering with team members across an at-scale, sophisticated, global matrixed org setup is a plus.
• Working understanding of the latest development technologies
• Knowledge of infrastructure and architecture
• Solid grasp of standard methodologies in code refactoring, design patterns, design-driven development, continuous deployment, scalable applications, and application security
• Experience in Agile Development, application of Agile techniques and delivery practices.
• Superb communication skills with the ability to explain complex technical decisions to non-technical collaborators.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.