Sr Mgr. Business Systems Analysis - Quote to Cash - UKG (Ultimate Kronos Group)
Lowell, MA
About the Job
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
UKG is seeking an experienced Manager to join our dynamic Digital team to play a critical key role in transforming our enterprise systems landscape. This role provides an opportunity to closely partner with UKG business leaders to understand strategic objectives, analyze complex business requirements and help drive strategic outcomes. This Senior Manager is responsible for leading a team of Senior Business Systems Analysts who are responsible for the design, development, testing and deployment of new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must have proven leadership experience, ideally leading teams focused on requirements elicitation, solution designs, building and testing system solutions that meet the business need. Strong analytical and problem-solving skills in a complex environment, strong communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success. As a member of our Enterprise Applications leadership team, Managers are expected to contribute to strategic roadmap decisions in collaboration with senior leaders and identify innovative opportunities to transform UKG's business solutions for growth.
Responsibilities:
• Team Leadership: Lead and mentor a team of 6-10 Business Systems Analysts, providing feedback, guidance and technical/analytical support as needed.
• Team Development: Develop training plans to enhance the team’s technical and professional skills. Foster a positive and collaborative team environment.
• Requirements Analysis: Ensure the quality of the team’s requirements elicitation and user story documentation. Ensure that the desired business outcomes and measurable value (KPIs) are understood. Drive decisions when there may be conflicting requirements.
• Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes.
• Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements. Ensure designs are technically sound, deliver business value and meet desired outcomes.
• Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements.
• Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability.
• Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads to ensure high standards of quality.
• Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes.
• Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders.
• Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis. Manage vendor relationships. Drive the implementation of measures to prevent future recurrences.
• Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Hold team members accountable for adopting and adherence to evolving work delivery processes.
• Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI)
Basic Qualifications:
• Bachelor’s degree in Computer Science, Business Administration, Engineering, or equivalent practical experience.
• 8+ years of business systems analysis or professional software development experience
• 8+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments.
• 4+ years in a people management position with demonstrated success in team development
• 3+ years working with Salesforce.com
• Salesforce Administrator certification required
• Expert understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing).
• Experience in agile development practices
• Proven track record of delivering complex software projects on time and within budget.
• Understanding of cloud technologies and DevOps principles.
• End to End experience with vendor products, system integration, and data migration projects.
Preferred Qualifications:
• Experience with any of the following systems: Salesforce Einstein, Eloqua, Gainsight, Dun & Bradstreet, Conga, DocuSign, Qualtrics, Varicent, Zoura RevPro, Oracle EBS, Microsoft Dynamics 365
• Experience with foundational data, such as Accounts and Contacts
• Salesforce Advanced Administrator certification
• Salesforce Sales Cloud Consultant certification
• Salesforce CPQ Specialist certification
• Familiarity with ServiceNow or a similar ITSM tool
• Familiarity with CI/CD pipelines and test automation tools.
• Commitment to continuous learning and professional development
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $126,300 to $181,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.
UKG is seeking an experienced Manager to join our dynamic Digital team to play a critical key role in transforming our enterprise systems landscape. This role provides an opportunity to closely partner with UKG business leaders to understand strategic objectives, analyze complex business requirements and help drive strategic outcomes. This Senior Manager is responsible for leading a team of Senior Business Systems Analysts who are responsible for the design, development, testing and deployment of new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must have proven leadership experience, ideally leading teams focused on requirements elicitation, solution designs, building and testing system solutions that meet the business need. Strong analytical and problem-solving skills in a complex environment, strong communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success. As a member of our Enterprise Applications leadership team, Managers are expected to contribute to strategic roadmap decisions in collaboration with senior leaders and identify innovative opportunities to transform UKG's business solutions for growth.
Responsibilities:
• Team Leadership: Lead and mentor a team of 6-10 Business Systems Analysts, providing feedback, guidance and technical/analytical support as needed.
• Team Development: Develop training plans to enhance the team’s technical and professional skills. Foster a positive and collaborative team environment.
• Requirements Analysis: Ensure the quality of the team’s requirements elicitation and user story documentation. Ensure that the desired business outcomes and measurable value (KPIs) are understood. Drive decisions when there may be conflicting requirements.
• Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes.
• Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements. Ensure designs are technically sound, deliver business value and meet desired outcomes.
• Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements.
• Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability.
• Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads to ensure high standards of quality.
• Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes.
• Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders.
• Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis. Manage vendor relationships. Drive the implementation of measures to prevent future recurrences.
• Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Hold team members accountable for adopting and adherence to evolving work delivery processes.
• Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI)
Basic Qualifications:
• Bachelor’s degree in Computer Science, Business Administration, Engineering, or equivalent practical experience.
• 8+ years of business systems analysis or professional software development experience
• 8+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments.
• 4+ years in a people management position with demonstrated success in team development
• 3+ years working with Salesforce.com
• Salesforce Administrator certification required
• Expert understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing).
• Experience in agile development practices
• Proven track record of delivering complex software projects on time and within budget.
• Understanding of cloud technologies and DevOps principles.
• End to End experience with vendor products, system integration, and data migration projects.
Preferred Qualifications:
• Experience with any of the following systems: Salesforce Einstein, Eloqua, Gainsight, Dun & Bradstreet, Conga, DocuSign, Qualtrics, Varicent, Zoura RevPro, Oracle EBS, Microsoft Dynamics 365
• Experience with foundational data, such as Accounts and Contacts
• Salesforce Advanced Administrator certification
• Salesforce Sales Cloud Consultant certification
• Salesforce CPQ Specialist certification
• Familiarity with ServiceNow or a similar ITSM tool
• Familiarity with CI/CD pipelines and test automation tools.
• Commitment to continuous learning and professional development
Where we’re going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https:www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement. (https:www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
View the Pay Transparency Nondiscrimination Provision (https:www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https:www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .
The pay range for this position is $126,300 to $181,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https:www.ukg.com/careers (https:www.ukg.com/careers)
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Source : UKG (Ultimate Kronos Group)