Sr Medical Leave and Support Services Specialist - Federal Reserve Bank (FRB)

Company

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

The Senior Medical Leave and Support Services Specialist administers the Bank’s policies and procedures in support of employee’s health and well-being by providing case management during illness and disability. Administration of medical leave requests and workplace accommodations including short-term and long-term disability, Family and Medical Leave (FMLA), Workers’ Compensation, paid parental leave and any additional company leave policies are key areas of concentration. This role will partner with employees, managers, HR Business Partners, Payroll, and our Third-Party Administrator to ensure proper handling of the processes and procedures. 

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

Key Responsibilities:

• Administers the Bank's medical leave, Worker’s Compensation, Long-term Disability, and workplace accommodation programs.

• Advises Sixth District management on these programs and related policies and procedures to ensure compliance with contract provisions and performance standards.

• Manages leave management projects. Provides support to District staff at all levels regarding Human Resources and medical leave and disability support.

• Works closely with Legal staff to ensure compliance with federal regulations such as ADA and FMLA. Coordinates recommendations on legal settlements.

• Coordinates data collection for worker’s compensation vendor (data on job types and employment and payroll statistics). Communicates with the Office of Employee Benefits (OEB) to resolve problems and ensures effective communication and operational cooperation.

• Collaborates with Safety Director in support of workplace safety initiatives.

• Maintains the OSHA injury log and complies with all OSHA and state reporting mandates.

• Identifies and implements process and technology improvements to maximize operational effectiveness.

• Provides ongoing training and support to managers on regulations, laws, and policies related to leave management.

Qualifications: 

• Bachelor’s Degree or equivalent experience preferred

• 5-8 years equivalent experience preferred.

• Human Resources experience; ability to operate within HCM systems (Workday) 

• Proficient in Microsoft Office Suite Tools (Word, Excel, PowerPoint)

• Preserves confidentiality of employee medical documentation and files with an understanding of HIPAA requirements

• Knowledge of STD, LTD and Leaves of Absence

• Knowledge of FMLA laws

• Experience with Workers’ Compensation claims including injury reports to the WC vendor on a timely basis. Maintains the WC and OSHA logs and completes the annual filings.

• Strong analytical skills with experience in conducting root cause analysis and driving process improvements.

• Excellent customer service and communication skills with an ability to answer questions tactfully and resolve difficult situations with team members and leaders.

• Demonstrated organizational skills including the ability to prioritize workload, balance conflicting priorities, and attention to detail.

AdditionalQualifications:

• You are customer centric: You keep the employee experience at the forefront of everything you do. You’re able to navigate between the two worlds of user experience and compliance, and you never sacrifice one for the other.

• You are a builder: You know how to create brand new processes/programs from scratch. If there is no map, you become the cartographer.

• You are inclusive: You recognize the power of diversity. You believe in a supportive and inclusive workplace, where everyone feels valued and included.

• You are collaborative: You can manage multiple stakeholders. You pull together the right people to deliver the efficient outcome. You get things done by working both with and through people. You don’t need to be someone’s direct manager to influence work.

• You have the knowledge and expertise to own outcomes of medical case management. You work with independence and sound judgement to ensure the best outcome for employees while mitigating risk for the Bank.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training and conferences
• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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