Sr. Mechanical Claims Analyst - GM Protection - GM Financial

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

About the role

The Protection Products team at GM Financial is looking for an experienced Sr Mechanical Claims Analyst to join our growing team. Our team is responsible for bringing the branded General Motors F&I products to market. The Sr Mechanical Claims Analyst will help drive sustainable Protection Products business growth by creating policy adherence and building a team that can provide technical claim support on the vehicle service contracts and other protection products (GAP, Tire & Wheel, etc.) with our third-party administrator and dealers. Additionally, this person will aid in the operational design and implementation of automated claims processing.

In this role you will: 

• Provide claims oversight of third-party administrator (TPA) by monitoring performance and compliance with contractual obligations
• Development of systematic claim decisioning rules for service contract administration and adjudication processes based the terms and conditions of the service contracts
• Gather and compile relevant claim data from TPA to perform both general and directed audit functions
• Analysis of TPA claim adjudication data to determine whether appropriate action was taken to arrive at claim resolution
• Identify TPA trends, behaviors, and process gaps by utilizing data and present findings to leadership
• Interface with customers, agents, dealers, and other relevant parties to complete all investigations of claims
• Assist with the design and administration of claims escalation process
• Process claims escalations with internal customers and the TPA
• Responsible for the investigation, evaluation, negotiation, settlement, and subrogation processes
• Provide coverage and procedure inquiry support for Dealerships, GM Protection Sales, and departments within GM Financial

What makes you a dream candidate?

• Recent claims adjudication, review, and/or process ownership experience
• Strong mechanical knowledge and experience within the automotive service industry
• Experience as an automotive mechanical breakdown claims adjuster
• Advanced knowledge of standard policies, procedures, and best practices related to warranty or service contract related operations
• Understanding of warranty and service contracts in captive automotive dealership financing
• Understanding of insurance underwriting and regulations preferred
• Excellent oral and written communication, interpersonal, persuasive communication and presentation skills
• Display commitment to continuous improvement of business, customer, and team member environments
• Ability to make sound business and management decisions to achieve company objectives with the proven ability to lead, collaborate, and partner with others
• Strong relationship building and change management skills
• Ability to prioritize while managing multiple tasks and responsibilities simultaneously including effective planning, time management, negotiation, and delegation skills
• Must be proficient in computer software such as Excel, Word, PowerPoint, Salesforce, and SharePoint and have advanced knowledge of a variety of claims management system platforms
• Knowledge of dealership operations and Finance & Insurance
• Risk management or claims administration experience
• Awareness of manufacturer technical bulletins, campaigns, and recall data
• Manufacturer and/or ASE certifications

Education and Experience

• High School Diploma or equivalent required
• Bachelor’s Degree in a related field preferred
• 5+ years of auto warranty or protection product claim experience required
• 3+ years of claims adjudication experience preferred

What We Offer:Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

**NOTE: We are unable to consider candidates who require visa sponsorship for this position**

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