Sr. Manager Solution Engineer / Specialty Product Owner - Pfizer
New York City, NY
About the Job
Job Summary:
As a Salesforce Product Owner specializing in Patient Health Cloud, you will play a pivotal role in driving the development and enhancement of our Salesforce Health Cloud solution. You will collaborate closely with cross-functional teams, business stakeholders, and end-users to ensure that our Salesforce Health Cloud implementation aligns with the healthcare organization's goals and meets the specific needs of patients, healthcare providers, and administrative staff. This role combines expertise in both Salesforce CRM solutions and the healthcare industry to optimize the use of Health Cloud for better patient care and operational efficiency.
Responsibilities:
Requirements gathering works closely with business stakeholders to gather and prioritize requirements for the salesforce platform.
Guides the CRM software product technology development and delivery to meet business requirements, fostering essential business relationships for the products OKR success.
Conducts technology solution research and analysis of industry trends and benchmarks relevant to the Patient Support product's domain.
Develop and communicate a clear product vision and strategy for Salesforce Patient CRM, aligning it with organizational objectives.
Maintains a dynamic backlog of product requirements, transforming them into actionable user stories as needed.
Support interdependent products through key governance cadences (e.g., scrum of scrums, day-to-day budget monitoring, Quarterly Business Reviews) across agile teams and products.
Takes ownership of product demonstrations and actively engages in daily stand-ups, sprint planning, sprint reviews, and retrospectives to align the team with product vision and objectives.
Actively engages in product process analysis and improvements, leveraging Lean and Scaled Agile methodologies.
Monitors the product's progress throughout sprints, identifies business risks, issues, and impediments faced by the team, and proactively contributes to issue resolution.
Assumes leadership for managing a team of business analysts and development functional leads working with agile scrum masters.
Coordinate and oversee the effective release management process for Salesforce Patient CRM updates and features, ensuring a seamless transition and minimal disruptions to operations while aligning with the overall product strategy and objectives and platform ART and working with enablement teams
Drive seamless integration of Salesforce CRM and Foster collaboration and integration with external healthcare systems and applications to streamline workflows and improve patient care.
Quality Assurance: Ensuring quality and affectively guiding and owning the UAT across product platform with full competencies.
Defining OKR Key performance Indicators with the business to define value based, burndown charts.
Must Have:
Bachelor's degree in a relevant field (Pharmacy, Life Sciences, Healthcare Informatics, Business, or IT)
Salesforce experience is a must
Have 7+ years of experience as a Product Owner, Product Manager, or Business Analyst in Salesforce Health cloud domain
Have 3+ years working in a scaled agile global salesforce environment such as SAFe in Product owner, Release Train Engineer or relevant roles.
Required 2 + relevant Salesforce certifications such as Salesforce Architect, Administrator, Health Cloud, Platform App Builder, Einstein Analytics
Experience with Salesforce Health Cloud CRM solutions working in Bio-Pharma sector
Expertise in integrating Salesforce CRM with patient service and specialty hub platforms, optimizing healthcare workflows, and enhancing patient care and engagement.
Proven experience in Salesforce CRM integrations with external applications, interfaces (API) and platforms, demonstrating the ability to drive seamless data sharing and interoperability with required data security.
Demonstrates a deep understanding of Scrum, Kanban, and various other agile development frameworks with Scrum and Scaled Agile Certifications such as CSPO, SAFE
Proven experience in Release management, coordinated amongst Release Managers and other Product Owners to implement release strategy and timelines of multiple scrum teams.
Has a track record of successfully managing the design and delivery of complex Salesforce multi-faceted global solutions
Proven experience on driving product roadmaps and releases navigating via inter-dependencies across multiple internal and external teams.
Nice to Have:
Extensive bio-pharmaceutical industry experience with knowledge of pharmaceutical data standards, regulatory frameworks, patient services, specialty hub operations
Advanced Salesforce certifications such as Platform Development 1, Advanced Administrator, Solution Architect, Development Lifecycle and Deployment Architect
Experience on Salesforce Lightning, and CRM Analytics dashboards, Experience cloud
Strong technical expertise on Salesforce quality assurance, interfaces in Mulesoft, deployment with Copado
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business
Last day to apply: June 24th 2024
This role is not remote
The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Engineering
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