Sr. Manager, Service Management Platform at PVH

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.  Learn more about our commitments to Inclusion & Diversity here.

The Team

PVH is on a mission to redefine the fashion industry by driving full digitization along the company’s entire value chain, from product design all the way to the consumer. Technology plays a key role.

The Technology team aims to become the driving force in the organization for technology strategies & tools that enable the company’s growth drivers and create ever-increasing value for the end-user; be it for the PVH organization, the employees, our customers or consumers.

The team is part of the Operations & Service Management Organization and fits within the wider Global Infrastructure & Operations department. Operations & Service Management is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and Global Service Desk & Service Management.

The team is responsible for Service Management, as part of Global Service Desk & Service Management team.

As part of the Service Management Platform (ServiceNow) Platform owner, this role is responsible for implementing world class Service Management capabilities within ServiceNow Platform including Incident Management, Problem Management, Change Management, CMDB, IT Asset Management etc. This role is also responsible for managing implementation of other domains like HR, Finance and Facilities within ServiceNow platform, closely collaborating with stakeholders and partners around the globe.

IT Operations & Service Management is an important team and directly involved in enabling PVH vision: being brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and make PVH one of the highest performing brand groups in our sector.

About the Role:

The Senior Manager, Service Management Platform is a senior leadership role responsible for the strategic direction, governance, and overall performance of service management and the ServiceNow platform. This role not only serves as the platform owner but also oversees key Service Management practices such as IT Asset Management (ITAM) and IT Operations Management (ITOM).

This role will drive platform excellence across the global enterprise while managing a team of professionals and working closely with a managed service partner providing specialized expertise and development resources.

This position is pivotal in ensuring the platform meets current business needs and is positioned to scale with the organization’s ambitious global growth objectives.

This leader will ensure that the platform delivers a secure, stable, and scalable solution that supports the company’s ambitious business objectives—reducing operational complexity, streamlining service management, and enabling rapid growth across regions.

The Senior Manager is critical in providing a seamless technological foundation that allows the business to remain agile, adaptable, and ahead of its competitors.

This role will work across various business units, ensuring that the platform’s architecture is robust enough to support complex retail operations and global expansion, while remaining flexible enough to adapt to new innovations and market trends.

The Senior Manager will oversee platform-wide upgrades, integrations, and enhancements, ensuring that every part of the system operates at peak efficiency to support the company’s vision of becoming the highest-performing brand groups in the sector.

What You'll Do:

• Platform Ownership & Strategy
  • Lead the ServiceNow platform as a key enabler of global service delivery, ensuring it supports critical business functions.
  • Develop and execute the long-term strategic roadmap for the platform, ensuring its alignment with the company’s business objectives and PVH IT strategy.
  • Oversee platform architecture, ensuring scalability, flexibility, and adaptability to support new innovations, market trends, and global expansion.
• Governance & Compliance

• Own the platform governance framework, maintaining alignment with corporate standards, security policies, and regulatory requirements.
• Ensure that the ServiceNow platform adheres to best practices for compliance, data privacy, risk management, and platform scalability.
• Lead the integration of ITAM and ITOM practices within the platform, ensuring robust governance across these disciplines.

• Team Leadership & Partner Management

• Manage and mentor the ITAM and platform administration teams, fostering a high-performance culture of continuous improvement.
• Oversee the managed service partner delivering platform expertise, developers, and solutions, ensuring timely, high-quality deliverables within budget.
• Collaborate with business stakeholders, internal IT teams, and external vendors to deliver an optimized platform experience across all global regions.

• Platform Performance & Optimization
  • Ensure the ServiceNow platform operates with maximum stability, performance, and reliability, proactively identifying and mitigating risks to prevent service interruptions.
  • Oversee platform-wide upgrades, patches, and technical enhancements to ensure alignment with evolving technical standards and security requirements.
  • Optimize platform usage, managing costs effectively while maximizing ROI, licensing efficiency, and resource utilization.

• Service Management Practices

• Manage the ongoing development and optimization of ITOM and ITAM practices within the ServiceNow platform, ensuring these processes are efficient, compliant, and aligned with business goals.
• Integrate these practices with other service management processes to deliver end-to-end service excellence and operational efficiency.

• Security, Risk Management & Compliance
  • Ensure that all platform activities comply with enterprise security policies and industry regulations.
  • Champion platform security and risk management, including proactive identification of potential vulnerabilities and implementing mitigation strategies.
  • Lead the charge in maintaining platform compliance with data privacy, security standards, and global regulations, ensuring audit readiness at all times.

• Innovation & Continuous Improvement
  • Drive continuous platform innovation, evaluating new ServiceNow modules, features, and third-party integrations that could enhance business performance.
  • Foster a culture of continuous improvement, leading initiatives to streamline processes, reduce complexity, and optimize platform functionality to drive business growth.
  • Encourage adoption of new technology solutions and ensure the platform remains adaptable to future business needs.

What You'll Bring:

• Bachelor’s or Master’s degree in related field.
• 10+ years of experience in IT, with at least 5 years of experience managing the ServiceNow platform.
• Deep understanding of ServiceNow architecture and integrations.
• Experience in platform governance, compliance, and vendor management.
• Strong leadership and decision-making skills.
• Proven experience managing ServiceNow instances across multiple services in a global setting.
• Strong strategic thinking and decision making abilities.
• Excellent communication and interpersonal skills.
• Experience implementing IT Service Management platforms, related Metrics and operating models.
• Budget management experience.
• Have a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.
• Track record collaborating closely with service teams in an international organization
• Knows how to enable and share a common, customer-centric culture with the teams and apply common methods to drive excellence in the role or function.

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Additional Compensation: This role is bonus eligible.

Your Wellbeing is Our Priority

At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:

• Pay & Insurance: Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.

• 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.

• Flexible Workplace: Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.

• Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.

• Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.

• Education Assistance: Receive support for continued education including tuition reimbursement.

• Associate Discount: Shop at our company outlets and e-commerce sites at a discount.

Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.