Sr Manager - Reporting (Ops Support) - Maximus

Maximus is seeking a Sr Manager - Reporting to join our team. This is a remote position that will support the Department of Education. You will be tasked to manage a team of three analysts to handle the requests we get from the business for Exception Control Reporting, from FSA for poll requests, and from Finance for invoice support. You will focus on requests related to Legal, Compliance, Audit, CFPB, and State Licensing and improve our ability to turn requests around quicker on all fronts.

Essential Duties and Responsibilities:

- Direct the design and implementation of reporting and analysis principles to ensure that proper disciplines, technologies, and best practices for reporting in call center and operations are incorporated.

- Oversee the creation of all reporting functions for the project and ensure that the data reported to the client is accurate and complete.

- Ensuring the delivery of demand forecasts, optimal staff plans to respond to those forecasts and real-time management of staff plans once deployed.

- Work closely with both finance and operations leaders to understand and maintain the financial health of projects through accurate financial forecasts.

- Work collaboratively with Finance, participating in quarterly financial forecasting and other finance-based projects.

- Provide leadership and management to a team of developers and analysts by mentoring them on the proper use of analysis methods, tools, and practices.

- Responsible for ensuring that complex reports and other documents are presented to internal and external stakeholders in a clear and concise manner.

- Collaborate with business process owners, systems management, and reporting staff to create requirements for new reports and ad hoc analysis.

- Collaborate with client in the creation and maintenance of all project reports.

- Work with production Leadership in the Call Center to ensure key performance targets are achieved.

- Monitor and review weekly and monthly metrics for anomalies and trends.

- Review and approve weekly and monthly operational reports and other information in order to conceptualize and define operational problems and improvement opportunities.

- Work with operations and call center management to determine additional reporting needs and then collaborate with staff to produce the new reports.

- - Orchestrate action plans with front-line teams to resolve production process problems.

- Ensure all required documentation is accurate, correctly detailed and kept up-to-date and organized in the appropriate repository.

- Respond to State Action Requests as required.

- Lead the development of strategic and tactical volume forecasts that regularly achieve acceptable levels of variance.

- Ensures that staff levels are projected to be optimal in regard to forecast using established tools and models and/or appropriate analytic methods.

- Ensures real-time analysis of call center performance to include proposal and implementation of intra-day & intra-week adjustments necessary to achieve weekly and monthly Key Performance Requirements.

- Perform other duties as may be assigned by management.

Additional Duties and Responsibilities:

- Experience coding in SAS e-guide/Microsoft SQL Server to support the various business needs is preferred

- Experience with Hadoop creating tables and working with large amount of data is preferred

- Knowledge of student loans is preferred

- Experience in managing a team is preferred

- Ability to work extended hours as necessary based on business need.- FSA, Department of Education experience preferred

- Experience with CLASS preferred

Requirements as per contract/client:

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)

- Private work area and adequate power source

Minimum Requirements

- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

116,000.00

Maximum Salary

$

125,000.00