Sr. Manager of IT / IT Operations Manager - Platform Science

Who We AreAt Platform Science, we’re working to connect everything that moves.Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.Our employees are an engaging, diverse group of people who believe in the power of great ideas.
We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.About the RoleWe are seeking an experienced Senior Manager of IT to lead and manage our IT operations for a fast-paced SaaS company.
This role will oversee a global IT team responsible for end-user support, network applications, and provisioning/deprovisioning while ensuring alignment with cybersecurity, compliance, and operational excellence.
The ideal candidate is both strategic and hands-on, with a strong understanding of SaaS technologies and enterprise IT frameworks.Essential ResponsibilitiesTeam LeadershipManage and mentor a global IT team, including help desk staff, network administrators, and application support personnel.Ensure timely and high-quality support for end-users across different time zones.IT Operations ManagementOversee the deployment, maintenance, and optimization of core IT systems, including:Google WorkspaceOkta (Identity and Access Management)Slack (Collaboration)Palo Alto (Networking and Security)VoIP and telephony systemsVarious SaaS productivity toolsMobile Device Management laptop and mobile phoneUser Lifecycle ManagementDevelop and streamline processes for provisioning and deprovisioning users, including onboarding/offboarding and access management.Collaboration and SupportPartner with the Cybersecurity team to ensure robust security protocols and incident response practices.Collaborate with the Applications and Cyber teams to align IT operations with broader organizational goals.Compliance and Audit SupportMaintain and support SOC 2 and ISO 27001 compliance requirements, including documentation, audits, and remediation activities.Implement best practices and policies to uphold regulatory and compliance standards.Technology OptimizationEvaluate, implement, and manage new SaaS tools and technologies to enhance productivity and security.Drive continuous improvement in IT processes and workflows.Incident ManagementEstablish and maintain escalation procedures for IT incidents, ensuring timely resolution and communication.Education & ExperienceBachelor's degree in Information Technology, Computer Science, or a related field.8+ years of progressive IT experience, with at least 3 years in a leadership role within a SaaS or technology company.Technical ExpertiseHands-on experience with Google Workspace, Okta, Slack, Palo Alto, and SaaS productivity tools.Strong understanding of IT security principles, compliance standards (SOC 2, ISO 27001), and ITIL best practices.SkillsExceptional leadership and team management skills with experience managing a global team.Proven ability to balance strategic vision with tactical execution.Excellent communication and stakeholder management skills.Certifications (Preferred)ITIL, CISSP, CISM, or equivalent certifications.Google Workspace Administrator, Okta Certified Professional, or similar credentials.Platform Science Benefits HighlightsThe company offers various benefits to regular, full-time employees including: Medical, dental, and vision insuranceShort-term and long-term disability insurancesAD&D and life insurance401k planPaid vacation, sick leave and holidaysSix weeks of paid parental leaveFor more information please see the Benefits Highlights brochure for regular, full-time employees.In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: .This is an exempt role.
Our job titles for each posting may span across more than one job level.
The estimated base salary for this role is between $144,930 and $203,811. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations.
Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location.
The base pay range is subject to change and may be modified in the future.
This role may also be eligible for bonus, equity, and benefits.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance.
You can review further details of such collection and use in our Privacy Policy (link for browser: ).Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI.
In the future we plan to add more states.Beware job scams! Our recruiters use @platformscience.com emails only.
We don’t interview via text/message.
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