Sr Manager, Medical Quality & Compliance - Exempt - TTI of USA, Inc.
Lawrence Township, NJ 08648
About the Job
Job Description:
Qualifications:
PAY RATE: 60.71/HR
- Manager of Medical Quality Assurance and Compliance will play an important role in the day-to-day engagement quality.
- The manager will have direct responsibility for reviewing worldwide cases in accordance with our policies to ensure quality measures are achieved, including analysis and feedback of quality related data.
- The manager will also be involved in vendor management quality activities.
- Manager of Quality Assurance and Compliance will play an important role in the day-to-day engagement quality.
- The manager will have direct responsibility for reviewing worldwide cases in accordance with our policies to ensure quality measures are achieved, including analysis and feedback of quality related data.
- Ensures Medical Information case generated within our markets are reviewed and measured against our quality standards and reported in a timely fashion in accordance with Client policies and procedures.
- Assist with identifying quality trends and develops quality improvement plans to enhance processes and delivery of Medical Information in his/her assigned area(s).
- Ensures audit readiness both internally and externally within his/her area(s) of responsibility.
- Performs other duties and projects as assigned. Assist with maintenance of compliance related training records in the electronic Learning Management System (LMS).
- Provide subject matter expertise during audits.
- Review and analyze training and QA data to improve performance and to provide excellent customer service by enhancing the customer experience.
Qualifications:
- Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
- Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation.
- Must possess proven customer service skills.
- Must also possess a high level of energy and motivation.
- Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
- A scientific degree is required; PharmD degree preferred
- 1-2 years of experience managing Medical Information programs to deliver better customer experience is preferred
- Prior Quality Assurance and/or training experience is preferred
- Strong business acumen with knowledge of the evolving healthcare landscape
- Solid organizational and time management skills, proven project management
- Demonstrated ability to collaborate across a multifunctional organization and lead by influence
- Fluent in English both written and spoken
PAY RATE: 60.71/HR
Source : TTI of USA, Inc.