Sr LOA-ADA Specialist - Remote - Advantage Solutions

Sr LOA-ADA Specialist

At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Sr. LOA/ADA Specialist that will provide leave coordination services for associate leaves of absence under state and federal leave laws (including the federal Family & Medical Leave Act), applicable Canadian leave legislation, and Company policy; and maintain, report on, and analyze leave-related data.  The LOA/ADA Specialist shall execute his/her duties with integrity and attention to confidentiality and accuracy in all aspects of leave coordination and data management. At our Company, we grow People, Brands, and Businesses!

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Oversee administration by the Company’s third-party leave administrator (“TPA”) of associate leaves of absence (under federal and state laws and Company policy, including but not limited to: FMLA, ADA, military, disability, Wellness, and workers compensation leaves, and Canadian laws and regulations.) and coordinate with TPA as needed
• Perform leave administration activities for both US and Canadian team members, including preparing correspondence, data entry, managing the return to work process, document review and analysis, file updates and maintenance, document management, and responding to tickets and emails related to leave inquiries and requests Communication and Process Coordination
• Communicate with and serve as liaison between and among the Company, associates, managers, and relevant third parties for LOA related matters, including responding to tickets and emails in a timely and informative manner.
• Collaborate with the internal business partners (e.g., workplace accommodations, employee relations, workers compensation, benefits, talent acquisition, & legal teams) regarding LOA matters as needed 
• Respond to leave policy-related questions
• Effectively document system and process changes with clarity, completeness, and specificity
• Assist in establishing/enhancing process automation and efficiency improvements 
• Develop and prepare leave reports 
• Prepare preliminary analysis of reports
• Conduct audits of LOA data and processes and implement follow-up, corrections or and/or enhancements as needed to further data and process integrity and compliance
• Special Projects
• Participate in special projects and Associate Relations and Workforce Compliance cross-functional responsibilities as requested by supervisor or Division management

Qualifications:

• Functional knowledge of HIPAA, FMLA, ADA, USERRA, STD, LTD, state leave laws and procedures
• Basic knowledge of medical terminology is helpful
• Excellent problem-solving skills and attention to detail
• Proven ability to quickly and accurately input, review, organize, and analyze data
• Excellent customer service and interpersonal skills with internal contacts at all levels of the organization as well as external contacts
• Strong verbal and written communication skills
• Able to handle sensitive issues in a highly confidential manner
• Demonstrated time management skills with the ability to manage multiple tasks and high volume of work
• Adaptability to changing demands, priorities, circumstances, and directions
• Ability to work independently, but also successful collaborating with team members
• Executes job duties with courtesy and sound business judgment
• Demonstrated commitment to meeting or exceeding customer expectations
• Receptive to constructive feedback
• Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others
• Provide mentorship and guidance to junior team members involved in the leave of absence and disability management processes. Share expertise and insights on best practices in LOA and ADA administration, both within the U.S. and Canada, to enhance team capabilities and ensure a high level of service delivery.

Job Will Remain Open Until Filled

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Administer Leave of Absence (“LOA”) processes

·  Oversee administration by the Company’s third-party leave administrator (“TPA”) of associate leaves of absence (under federal and state laws and Company policy, including but not limited to: FMLA, ADA, military, disability, Wellness, and workers compensation leaves) and coordinate with TPA as needed
·  Perform leave administration activities to include but not limited to: preparing correspondence, data entry, management of return to work process, document review and analysis, file updates and maintenance, and document management

Communication and Process Coordination

·  Communicate with and serve as liaison between and among the Company, associates, managers, and relevant third parties for LOA related matters

·  Collaborate with the internal business partners (e.g., workplace accommodations, employee relations, workers compensation, benefits, talent acquisition, & legal teams) regarding LOA matters as needed

·  Respond to leave policy-related questions

·  Effectively document system and process changes with clarity, completeness, and specificity

·  Assist in establishing/enhancing process automation and efficiency improvements

Data Integrity and Analytics  

·  Develop and prepare leave reports

·  Prepare preliminary analysis of reports

·  Conduct audits of LOA data and processes and implement follow-up, corrections or and/or enhancements as needed to further data and process integrity and compliance

Special Projects

·  Participate in special projects and Associate Relations and Workforce Compliance cross-functional responsibilities as requested by supervisor or Division management
·  Additional responsibilities as requested by supervisor or Division management

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

- Travel and Driving are not essential duties or functions of this job 

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:  Click here to enter text.

·         4 years of previous experience working with leave administration under the Family Medical Leave Act, California Family Rights Act and other state leave and disability programs

·         4 years of experience in a team-based environment in human resources

Skills, Knowledge and Abilities

Skills & Competencies

·  Functional knowledge of HIPAA, FMLA, ADA, USERRA, STD, LTD, state leave laws and procedures

·  Basic knowledge of medical terminology is helpful

·  Keen attention to detail

·  Excellent problem-solving skills

·  Proven ability to quickly and accurately input, review, organize, and analyze data

·  Excellent customer service and interpersonal skills with internal contacts at all levels of the organization as well as external contacts

·  Strong verbal and written communication skills

·  Able to handle sensitive issues in a highly confidential manner

·  Demonstrated time management skills with the ability to manage multiple tasks and high volume of work

·  Adaptability to changing demands, priorities, circumstances, and directions

·  Ability to work independently, but also successful collaborating with team members

·  Executes job duties with courtesy and sound business judgment

·  Demonstrated commitment to meeting or exceeding customer expectations

·  Receptive to constructive feedback

·  Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others

Tools/Software

·  Computer skills with a range of desktop applications

·  Ability to analyze report data

Intermediate Level Microsoft Office Applications with Word/Excel
 

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding Advantage Solutions Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes.  Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.