Sr. Lead Technical Collision Repair Manager - Rivian

About Us:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary:

In this position you will onboard, manage, and support Rivian’s Certified Network repair strategy reporting directly to the Certified Collision Program Sr Manager. You will be responsible for ensuring great customer satisfaction at our Certified Network locations. This role will require the establishment of exacting standards of performance and operational excellence, as well as support of regional field service operations. The Regional Technical Collision Repair Manager, will work in the field with 3rd Party Certified and Authorized Partners, and travel throughout the region.

 

This role will require exceptional cross functional interaction across multiple teams within Rivian as well as external 3rd party partners. A dynamic and resourceful team member with proven leadership qualities, great communications skills, an analytical approach to problem solving, continuous improvement, and organization. Responsible for the day-to-day operations in an OEM (Original Equipment Manufacturer) managed network of high performing 3rd party repair partners in a dynamic environment. This role will require extensive travel, operational excellence, organization and excel in internal and external communication skills – you will bridge the gap between the Rivian Certified Networks, the local Rivian Service Center, the Certified Network Operations Team, and Rivian vehicle owners. 

Responsibilities:

• Recruit, develop and support a network of 3rd party collision centers in your specified region
• Develop a regional collision strategy to assure adequate footprint and capacity for our Rivian owners
• Manage all 3rd party collision, fleet, and calibration centers in your region with all technical or operational needs
• Execute on deliverables, milestone reports, open action items, risks, and mitigation plans 
• Act as a point of contact for customer escalations in your specified region
• Lead and drive quality and continuous improvement in your region and deliver on all key performance indicators
• Collaborate within the greater Certified Collision and Field Service Teams to handle any challenges that arise during collision repairs of Rivian customer vehicles
• Manage operational excellence and ensure brand standards are met at 3rd party collision centers in accordance with Rivian Certified Collision Network Standards
• Drive success for the entire Certified Collision Network by providing feedback to the Network Operations Team on what needs improvement in the field
• Manage complex field challenges and collaborate with Network and Service Engineering Teams

Qualifications:

• 5+ years of experience in automotive collision repair, OEM, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain 
• Experience in leading teams in an automotive or high-tech environment 
• Proven success in driving performance requirements in a complex environment 
• Must possess a valid driver’s license, with a clean driving record
• Experience managing multiple projects across varying geographic locations simultaneously 
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners 
• Experience in a startup environment and scaling teams from a blank slate is a plus 
• Experience with Google Office Suite
• Strong written and communications skills 
• High attention to detail
• Ability to travel up to 70-75%

Pay Disclosure:

Salary range / Hourly Rate for Washington Based Applicants: $97,400 - 121,800 (actual compensation will be determined based on experience, location, and other factors permitted by law).

 

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.  Coverage is effective on the first day of employment.

Company Statements:

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

 

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

 

Please note that we are currently not accepting applications from third party application services.