Sr. IT Support Technician - Roblox
San Mateo, CA
About the Job
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
We are seeking a highly motivated and dedicated team member with exceptional communication and customer service skills. The ideal candidate will be proactive and able to work cross-functionally with various teams throughout Roblox.
This is a 5 day/week in-office position.
You will:
- Provide excellent, day-to-day onsite IT support at our HQ buildings in San Mateo
- Provide remote support to employees, contractors and BPO’s globally
- Meet or exceed operational metrics goals such as MTTR and CSAT (to mention a few)
- Be positioned to resolve internally escalated issues prior to escalating to other teams
- Work cross-functionally with other teams
- Assist our A/V team to prep meetings and troubleshoot issues
- Be a key player supporting the roll out of new software, new releases and resolve related issues
- Own and drive projects and internally own processes/systems
- Mentor other team members
You have:
- 5+ years previous IT support experience
- Strong attention to detail and are heavily metrics driven
- Understanding of security principles and attack vectors
- Excellent communication skills
- Hands on experience and extensive knowledge of macOS, Windows, ChromeOS, Linux environments
- Experience with administering Zoom, Slack, 1Password, Chrome Browser (or similar)
- Experience with access/identity management with systems: Okta, Google Workspace, EntraID, Active Directory (or similar)
- Experience with hardware asset management
- Experience with operating and administrating ticketing systems: ZenDesk, Jira (or similar)
- Experience with operating MDM systems: Jamf, Workspace ONE (or similar)
You are:
- Passionate in solving difficult problems while partnering with teammates to solve them.
- Metrics driven and can get projects across the finish line.
- Are excited when things can be automated.
- Comfortable and thrive in a fast-paced challenging environment.
**Roflex does not apply to this role.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy (varies by exemption status)
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.