Sr. IT Support Specialist- East Coast Practice Support - beBright

We are seeking a highly skilled and experienced Sr. IT Support Specialist to provide advanced technical support and expertise to our organization. The Sr. IT Support Specialist will be responsible for resolving complex IT issues, troubleshooting escalated tickets, and serving as a technical subject matter expert for the business. The ideal candidate will have a deep understanding of IT systems and a proven track record of delivering exceptional customer service and technical solutions. This is a contract to hire position and will support our TN and VT based practices.

WHO WE ARE:

At beBright, smiles are the most important part of every day. Founded with the purpose of creating smiles and providing superior dental outcomes with a dual specialty integrated care model, beBright is a leader in pediatric dentistry and orthodontics. Our doctor-owned and led shared services organization is centered around providing administrative and operational support with unlimited growth opportunities.

WHO WE ARE LOOKING FOR:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 5 years of experience in IT support, with at least 2 years in a Tier 3 or equivalent role.
• Experience with Dental similar patient-provider environment.
• Experience supporting nation-wide, multi-site locations.
• Strong technical background in systems administration, network management, and IT security.
• Strong technical background in Azure, MS365, MS Intune.
• Strong background in cloud phone systems, Ring Central preferred.
• Strong technical background in network infrastructure, Cisco Meraki, VPN, SD-WAN, cloud migrations, Hyper-V, disaster recovery and backup solutions.
• Strong technical background in cyber security, EDR-MDR, MFA, threat detection and response.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Professional (CCNP) are highly desirable.

RESPONSIBILITIES:

• Provide expert-level technical support and guidance to resolve escalated IT issues and challenges.
• Serve as a point of contact for Tier 1 support technician, assisting with complex troubleshooting and issue resolution.
• Analyze and diagnose complex hardware, software, and network problems, utilizing advanced troubleshooting techniques and tools.
• Collaborate with other IT teams, including infrastructure, security, and development, to identify and resolve systemic issues and improve overall IT operations.
• Develop and maintain knowledge base articles, documentation, and best practices for troubleshooting and resolving technical issues.
• Lead and participate in IT projects, including system upgrades, migrations, and deployments, ensuring successful implementation and minimal disruption to operations.
• Mentor and train junior IT support technicians, providing guidance and sharing knowledge to enhance team capabilities.
• Stay updated on emerging technologies and trends in IT support, continuously improving skills and expertise to remain at the forefront of the industry.
• Communicate effectively with end-users, stakeholders, and management, providing regular updates and reports on the status of escalated issues and projects.
• Participate in an on-call rotation schedule to provide after-hours support for critical incidents and emergencies.

TRAVEL: Travel is required, up to 30%.

If you are a seasoned IT support professional with a passion for solving complex technical challenges and delivering exceptional customer service, we invite you to apply for the position of Sr. IT Support Specialist and join our dynamic team.

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