Sr. IT Operations Center Analyst - Pediatrix

Overview:

 

 

We have an exciting opportunity for a Sr. IT Operations Analyst to join our team. Pediatrix Medical Group is a physician lead organization, and we are one of the nation’s largest providers of prenatal, neonatal and pediatric services. Talented business professionals from diverse backgrounds choose Pediatrix because we are an exciting and innovative company that focuses on a team approach to improve the lives of patients everywhere.  We offer a diverse range of opportunities, competitive salaries and benefits, and a commitment to clinical excellence, we are confident that you'll love being a part of the Pediatrix team. 

Responsibilities:

The IT Operations Center Analyst will be responsible for monitoring enterprise networks, infrastructure, and business applications for problems and proactive maintenance. They analyze problems, perform troubleshooting and incident response on the systems, communicate with other teams and track problems through to resolution. The IT Ops Center Analyst will lead the effort for notifications, cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents. Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management.

 

Responsibilities:

• Monitors overall network, system, server, and application performance. Records anomalies, responds to alerts and issues and recommends enhancement to improve performance.
• Identify any trending in current monitoring system and recommend changes or improvements.
• Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
• Timely and accurately create and update Incident Tickets using ticketing system, documenting steps taken during the Incident to resolve the issue and communicates them to stakeholders.
• Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
• Ensures all work is done completely and correctly, including all logs and preventative maintenance.
• Assist with maintaining ITOC operational, escalation, and notification documentation.
• Recommends changes and enhancements that improve efficiency of operation.
• Thoroughly communicates shift review to oncoming shift.
• Maintains all logs, records, and reports relative to shift operations.
• Perform scheduled maintenance activities.
• Notify practices and third-party service providers of issues, outages, and remediation status.
• Work with internal and external technical and service teams to restore service.
• Respond diligently to on and off-duty alerts as your work will be critical to our day-to-day operations.
• Participates in a 24/7/365 on-call rotation.
• Works under limited supervision and problems are moderately complex.
• Responsible for providing coaching, guidance, and training to others in the job area.
• Makes improvements of processes, systems, or products to enhance performance of the department.
• Works on problems typically involving consideration of multiple issues, job areas or specialties.
• May manage projects, requiring responsibility for the delegation of work and the review of others’ work product.

Qualifications:

• 5+ years prior experience in system administrationPassion, technical knowledge, and experience working in a 7x24 high-reliability operation
• High understanding of network layers 2-7, including TCP/IP, TLS, and HTTP.
• Understanding of web content including HTML, XML, CSS, CSP, and JavaScript
• Past experience with network and application monitoring tools (ie. Splunk, SolarWinds etc.)
• Demonstrable ability to investigate and quantify reported service interruptions
• Able to clearly communicate complex technical issues to others with varying levels of technical expertise
• Ability to work in a highly collaborative team environment
• Analytical problem solver with proven attention to detail

 

Benefits and Compensation:

Benefits for Full Time employees and qualified dependents: 

• Medical, Dental, Vision Insurance
• Progyny Fertility Benefits
• Teladoc Health and Second Opinion Services
• 401(K) Thrift Program & Sharing Plan**
• Employee Stock Purchase Plan (ESPP) – 15% discount*
• Basic Employee; Spouse; Child Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Employee Optional Life and AD&D
• Short & Long Term Disability
• Pre-Tax Health Savings Accounts (HSA)
• Employee and Dependent Flexible Spending Account (FSA)
• Family Medical Leave Act (FMLA)
• Parental Leave Benefit
• Sick Pay Bank
• Employee Assistance Program (EAP)
• Group Aflac Policies
• Identity Theft Protection
• Employee Charitable Fund
• Care.com
• Continuing Education Assistance
• Various Discount Programs

*Part Time Regular employee classifications also receive this benefit

**Available to part-time regular and part-time casual employees aged 21 and over

About Us:

 

Pediatrix Medical Group is one of the nation’s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. 

 

Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

Pediatrix is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.