Sr. Help Desk/Support Engineer (hybrid) - ConsultNet

New York, NY 10012

About the Job

Sr. Support Engineer (Hybrid)
New York, NY 10012
Direct Hire
$120,000-$130,000

Job Description:
Our client is an investment private equity firm based in New York City, NY. They are looking for a Sr Support Engineer that can carry a heavy 'bag' of responsibilities. This includes all things related to Help Desk & Support as well as Systems Administration. You will be providing local and remote support to all of their 'field' professionals as well managing the onsite infrastructure and working closely with a small technology team to solve end user problems and systems and networking challenges. For this role onsite is required for a minimum of 4 days.

Required Skills:

5+ years working in Information Technology (prior financial services experience preferred)
OS Platforms: MacOS, iOS, Windows 10
Microsoft Office 2016, 2019, 365
A+ certified or equivalent experience (MCSE certification a plus)
Knowledge of Windows Server Roles: Active Directory, DNS, DHCP, etc.
Experience supporting Salesforce on the Accounting side
Knowledge of remote access technologies
Ability to prevent, diagnose, and remediate Malware
Ability to quickly troubleshoot connectivity issues (i.e. does PC have IP address, is email flowing)
Ability to troubleshoot issue with common office productivity applications such as MS Office, Zoom, etc.
Knowledge of modern communications systems (video conferencing, teleconferencing, cellular networks)

Bonus/Soft Skills:

Experience supporting accounting software - Alta Return, Quicken, Quickbooks, NetSuite
Experience with VMWare vSphere and ESXi
Salesforce Administration experience
Experience and/or interest in AI and Machine Learning technologies
Quicken, QuickBooks, and other Accounting platforms
Salesforce (or other CRM)
Excellent communication and interpersonal skills in addition to analytical and troubleshooting skills
Ability to multitask, prioritize and work in a fast-paced result driven environment
High standards of quality and personal integrity
Degree in Computer Science or Computer Information Systems is a plus

Join the Tekne revolution. Specializing in direct hire placements, Tekne operates in collaboration with ConsultNet, a leading national IT staffing and solutions provider. Together, we deliver unparalleled services to a diverse range of companies, from startups to midmarket and Fortune 1000 enterprises across North America. Tekne takes a proactive approach to recruiting, ensuring the perfect match for your team. By leveraging our extensive network and industry expertise, the hiring process is streamlined, connecting clients with skilled professionals who possess the right blend of technical prowess and cultural fit.
Over the past two years, we have successfully secured placements for more than 1,500 consultants, through contract, contract-to-hire, or direct placement. Recognizing that effective communication is key to finding the right job that aligns with skills and career aspirations, Tekne emphasizes not just the work it does, but how it approaches the work. Client more at www.teknesearch.com .

Source : ConsultNet