Sr. Help Desk Specialist - Abacus Technology

Abacus Technology is seeking a Sr. Help Desk Specialist to provide technical support for the Air Force Civil Engineering Center (AFCEC) at Lackland AFB.  This is a full-time position.

• Assist/support users entering or updating data, and provide support troubleshooting and resolving system issues assistance with the use of these systems.
• Create simple queries for special data analysis.
• Analyze, document, and submit any change requests received from the users.
• Work with the system project manager and DBA on user account management and documentation.
• Update the user manuals when there is a change to applications.
• Test changes to applications and document the test results utilizing Enterprise Tester or equivalent software.
• Schedule and assist in training sessions for new users and existing users.
• Interact with system administrators, developers, DBAs, and IA personnel on a routine basis.
• Upload documents to an existing system document repository when applicable. x.
• Assist system users processing and routing System Authorization Access Request (SAAR), DD Form 2875 for system access.

8+ years experience performing technical support for applications.  HS diploma or GED.  Must be Security+ certified.  Extensive experience with MS Windows, Microsoft Office, Microsoft 365 and other common desktop applications and operating systems.  Knowledge and experience communicating application support concepts to technical and non-technical personnel.  Able to develop technical documents and produce system documentation.  Must have excellent customer service skills and be able to work within the confines of a set time schedule.  Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled