Sr Genesys Infrastructure Engineer-Wilmington DE - Georgia IT Inc.
Wilmington, DE
About the Job
Sr Genesys Infrastructure Engineer
Location- Wilmington DE
Duration: Long term
Rate: DOE
All Visa status who are authorized to work in US are accepted and no sponsorship available for third party C2C
Job Description :
Needed Skills
Location- Wilmington DE
Duration: Long term
Rate: DOE
All Visa status who are authorized to work in US are accepted and no sponsorship available for third party C2C
Job Description :
- Eight years plus (8+) experience in Contact Center Technology with hands-on experience on high-complexity Genesys SCXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPM, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.
- Should have ability to work with business, gather requirements, convert those requirements into technical design document and lead the team.
- Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration
- experience with Sonus/Cisco Client.
- Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.
- Hands on experience with Java, Javascript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.
- Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
- Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
- Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub
- Familiarity with various Genesys Simulators from a Performance Testing perspective.
- A solid base of data networking knowledge as well as VOIP technology will be required for this position.
- Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
- Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
- Must have terrific analytical and troubleshooting skills.
- Excellent communication skills (Written and oral
Needed Skills
- Genesys Adminstartor, GAX, Pulse, Composer, ECMA Script, Java Script,Java, Rules System, Oracle DB, Window and Linux Server
Source : Georgia IT Inc.