Sr. Field Support Partner - Compass Group Careers
Minneapolis, MN
About the Job
Salary: $72,000 - $79,000 / year
Other Forms of Compensation: Yearly Bonus
Travel: Overnight, air travel, a minimum of five (5) times per year to Local Teams, corporate offices, other meetings, and client site installations
Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!
Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!
Canteen One offers a variety of career opportunities, including:
- Customer Service
- Accounts Receivable / Consolidation Services
- Finance / Accounting
- Client & Account Management
- Vendor Relations / Operations
- Information Technology
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The Sr. Field Support Partner works closely with executives at local partner vendor branches and internal Client Teams to ensure proper communication and compliance with frequently changing initiatives, strategies, projects and deadlines. This position handles escalated service issues, and makes removal/transition recommendations if client goals are not met, prioritizes projects for internal team, and researches high level questions arising from new initiatives.
Essential Duties & Responsibilities
* Business performance: Communicate high level business strategies and present at meetings, escalate issues, award new business, communicate new initiatives and outline action plans, and research high level questions from new initiatives or issues and act as a conduit to the Canteen One client team.
* Communication: Summarize the status of current projects and outline time and action items, prioritize projects, and supply weekly directives to staff, negotiate to deliver the best solution, and collaborate with Canteen.
* Service issues: Handles escalated service issues for resolution with executives, makes removal/transition recommendations and seeks approval. Partners with suppliers to resolve everything from software issues to trouble-shooting service issues/access.
* Reporting / Analysis: Utilizes provided analysis to research the results, and if needed, creates action pla to address issues, when necessary. Provides high level reporting for all Local Teams on projects. Analyzes sales/shrinkage reports monthly, collaborates with Local Teams to ensure correct data.
* Additional: Works with internal departments on special projects, troubleshoots solutions and/or provides inputs on questions or issues, and identifies new revenue opportunities.
Qualifications
* Must have a high school education and 8 years of business experience, OR an Associate’s degree (preferred) and 6 years of business experience, OR a Bachelor’s degree (strongly preferred) in business, marketing, human resources, psychology, communication or a related field and 4 years of business experience
* Experience in marketing, sales, project management, operations and account management (strongly preferred)
* Supervisory experience (strongly preferred)
* Must have worked as a Field Support Partner, Customer Service Manager, Customer Relations Manager, Account Representative, or equivalent external position, for at least one year
* Understanding and working knowledge of the Operations process and of the industry
* Problem-solving and conflict resolution skills
* Positive internal and external work relationships
* Excellent interpersonal communication and negotiation skills
* Strong customer service orientation
* Excellent verbal and written communication skills
* Professional composure in high-pressure, time-sensitive environment
* Strong computer skills including JD Edwards (ERP system) experience or equivalent (SAP, Oracle, PeopleSoft, etc.)
Travel
* Overnight, air travel, a minimum of five (5) times per year to Local Teams, corporate offices, other meetings, and client site installations.
Apply to Canteen Onetoday!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen Oneare offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID:1323853
Canteen One
Leticia Pinon