Sr. Field Service Technician at The Evolvers Group

Title: Sr. Field Service Technician

Work Location: Dallas, TX

Work Schedule: 9:30 AM to 8 PM, Sunday – Wednesday (this is the current proposed schedule subject to change if needed)

Contract: 6+ months. Must be Authorized to Work in the US for Any Employer.

Note: 8 paid holidays and 15 days PTO

Job Description:

We are seeking a Sr. Field Service Technician to provide complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs as well as coordinate the installation, maintenance and support required to maintain a variety of networked PCs.

This position is very physically demanding with a lot of walking around the airport (not a helpdesk position).

Required Experience (4+ years):

• Experience in computer operations and computer maintenance as a Field Technician.
• Active Directory
• Windows 10
• Apple iPad and Android tablets light repair and maintenance

Other Requirements:

• Completion of high school curriculum or equivalent
• Possession of a valid class C driver's license

Preferred:

• Completion of formal education in computer operations and repair is preferred but not required.

Responsibilities:

• Consult with Management to review the feasibility of systems requests from client departments.
• Perform inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
• Troubleshoot complex problems with hardware and software.
• Consult with Management to review trouble shooting techniques, procedures and SLA performance objectives.
• Prepare trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.
• Resolve systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
• Assist in the evaluation of system configuration and software to ensure effective use of hardware resources.
• Assist with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
• Maintain and administer various support systems as assigned.
• Manage multiple projects simultaneously both as an individual as well as a team member.