Sr. Engineer, Cloud Systems - MPOWERHealth

About MPOWERHealth:

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:

• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

Job Summary

The Sr. Cloud System Engineer administers, manages and troubleshoots the organization's cloud and on-premises IT Servers, Systems and Network while also serving as an IT Service Desk escalation point.

Essential Job Duties and Responsibilities

• Maintain, design, test, configure, and administer IT Network/Systems.
• Troubleshoot issues with Systems, Applications, and networks in cloud and on-premises. Identifies opportunities to implement technical process/procedure improvements.
• Provide support to all IT department team members in addition to end users, including face to face, email, and phone communication.
• Serve as level 2 support for IT Service Desk
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary. Create knowledge base articles, checklists, procedures, and end-user training.
• Assist in IT Asset Management to ensure accurate inventory records.
• Other duties as assigned.

Education and/or Experience

• Bachelor's degree or equivalent combination of education and experience
• 5-7 years' experience in a similar role
• Azure Infrastructure as a Service, App Service, Azure VDI, and Administration of Azure SQL, Azure Data Factory
• Server Administration skills - Windows Services, IIS, Create Critical Alerts, Health Monitoring, File Shares, Advanced Print Services, etc.
• Intune and Office 365 Administration
• Azure DevOps Administration and Configuration
• MS Exchange Server and Exchange Online
• Azure Administration – Entra ID, Identity & Permissions, Intune (Endpoint Manager), OneDrive, SharePoint, MFA, Universal Print, etc.
• PowerShell Scripting, Remote Management tools
• Networking - LAN/WAN, VLANs, Site-Site VPN, Layer 3 Switches, Routing, Firewalls etc.
• Azure Certifications a plus

Skills/Specialized Knowledge

• vSphere
• ESXi Server
• VM Ware Experience
• VOiP
• Office 365 Administration
• Azure Experience
• Active Directory/Azure Active Directory
• Site Replication, Advanced GPOs, domain-wide maintenance scripting, etc. a plus
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users

Other Requirements

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times.

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