Sr, eCommerce Application Manager from INSPYR Solutions

Senior eCommerce Application Manager to manage multiple software development teams (supervisors, software architects, application analysts and developers) involved in the analysis, configuration, development, implementation, and support of software applications for multiple business lines. This individual has responsibility for client relationship management for one or more business sponsors. This position leads other Engineering resources in support of effectively and reliably realizing the expected business outcomes of the assigned digital products. This individual is responsible for multi-million-dollar capital budgets in support of delivering a roadmap of features and enhancements to our guest-facing digital properties. This position is responsible for security, compliance, and corporate websites. The Sr. Mgr Software Engineering is a trusted and strategic ally of crucial business stakeholders responsible for  digital platforms' revenue and operational goals.

Job Functions:

• Portfolio Management: o Work across multiple business areas to define, manage, roadmap and deliver for business sponsors o Establishes department goals and develops the short term and long-term strategies to meet these goals. Manages financial planning & forecasting, project & operations planning, and resource planning & alignment o Facilitate sharing and discussions across portfolios, development teams and roles (project management, testing, technology, analysis, operations)
• Delivery: o Responsible for the visioning, architecture, development, and sustainment of solutions in a large, complex, technology portfolio responsible for over 50% of companywide cruise booking revenue o Software/features being delivered are for  Digital channels and high visibility customer facing websites o This includes but is not limited to: Fostering an environment of transparency and open discussion, resource planning, working closely with other leaders and direct reports and ensuring adherence to security and compliance guidelines o Collaborate across teams (internal and external) at senior levels to drive engagement, manage risks, and ensure success o Responsible for leading the engineering and planning functions for the Agile Product teams of the assigned portfolio o Communicate and liaise with the business partners to ensure efficient delivery of milestones with high quality o Develop and deliver executive level presentations to both business and IT leadership on topics related to the assigned portfolio and related technologies
• Innovation & Measurement: o Responsible for team processes to increase efficiency o Develop, measure, and interpret statistics that serve as team performance indicators o Use this information to drive continuous improvement initiatives o Propose changes to technology and process and bring new ideas and efforts to reality
• Team Management: o Directly responsible for a team of employees and contractors with responsibility (hire, fire, coach, mentor, train, discipline, etc.) o Facilitate productive and positive team communication and collaboration o Maintain a positive work environment and a sustainable work pace that does not compromise on standards and quality o Cultivate a positive work environment conducive to high team morale and productivity o Ensure the team work well in a multi-culture, global environment o Set the example and expectations for team conduct. Inspire positive behavior and interactions o Mentor and support the professional, technical, and personal growth of team members o Help develop their career path by assigning projects tailored to their potential, personality, work style and goals while encouraging healthy exploration beyond their "comfort zone "
• Operational Efficiency: o Lead efforts to monitor, evaluate, and remediate security & compliance needs for corporate and casino websites o Plan for the migration of these sites to the necessary platforms to ensure they comply with company standards o Work with internal/external teams and vendors to make the necessary applications changes to support goals

Required for all Jobs:

• Performs other duties as assigned
• Complies with all policies and standards

Qualifications:

• Education: BA or BS degree in Computer Science or related field required. Master's degree in Technology or related field desired.
• Licenses & Certifications: PMP or Agile certifications required

Work Experience:

• 8+ years managing the development and support of a high volume / high traffic application required.
• 8+ years experience directly managing people and leaders required.
• 5+ years experience working with automated testing required.
• 3+ years managing an agile development team required.
• Experience with managing multi-million-dollar budgets across multiple business owners and managing the accounting of spend and forecasts required.
• Solid understanding of IT operations (support and project processes as well as common issues required.
• Significant experience working in an eCommerce environment and involvement in gathering requirements and delivering high level technical features for the business required.
• Organizational Change Management as it relates to IT projects and processes required.
• Experience with the RFP process, vendor contracts and vendor management required.
• Experience delivering compliant and secure applications (i.e. ADA, PII, PCI, etc.) required.
• Experience creating IT strategies and creative problem solving required.
• Extensive knowledge of Agile development practices as well as software development practices required.

Knowledge, Skills & Abilities:

• Passionate about people, process, and technologies and able to inspire and motivate others
• Experience setting and achieving sound goals
• Ability to build and maintain productive relationships with a diverse array of stakeholders and groups in the organization
• Strong work ethic with a sense of ownership, urgency, drive, and an unwavering commitment to do the right thing
• Proven leadership in facilitating complex discussions to achieve goals and solve problems
• Proven analytical and decision-making skills using department and well as self-defined KPIs

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